Hua Cheng's Location
Singapore
Hua Cheng's Work
- Associate Director, Customer Insights @ Standard Chartered Bank
- Senior Manager, Customer Experience @ Standard Chartered Bank
- Manager, Customer Experience @ Standard Chartered Bank
- Senior Case Manager @ FIDREC (Financial Dispute and Resolution Centre)
- AVP, Core Banking Transformation @ DBS Bank
- AVP, Customer Experience @ DBS Bank
- Marketing Project Manager @ DBS Bank
- Manager @ Nationwide Building Society
Hua Cheng's Education
- Henley Business School
Master of Business Administration (M.B.A.)
- Singapore Management University
(Sustainability)
- International Compliance Association Singapore
Diploma in Compliance (FICS Specialist)
- Kingston University
Postgraduate Diploma and Certificate in Management Studies
- Chartered Institute of Marketing
Graduate Diploma in Marketing
Hua Cheng's Skills
- Customer Service Experience
- Customer Satisfaction Analysis
- Feedback Management
- Complaint Management
- Problem Resolution
- Service Recovery
- Customer Needs Analysis
- Project Management
- Process Review
- Process Improvement
Hua Cheng's Summary
Hua Cheng, based in Singapore, is currently a Associate Director, Customer Insights at Standard Chartered Bank, bringing experience from previous roles at Standard Chartered Bank, FIDREC (Financial Dispute and Resolution Centre) and DBS Bank. Hua Cheng holds a Master of Business Administration (M.B.A.) @ Henley Business School. With a robust skill set that includes Customer Service Experience, Customer Satisfaction Analysis, Feedback Management, Complaint Management, Problem Resolution and more, Hua Cheng contributes valuable insights to the industry. Hua Cheng has 1 email on RocketReach.
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