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Houssam Bashour Work
User Support Officer – IT Operations Team Leader @ (April 2022 - Present)
Senior Desktop Support Representative @ (September 2014 - March 2022)
Team Leader, Managed Services – Kaseya Administrator @ (March 2008 - September 2014)
Network Engineer @ (March 2006 - February 2008)
Technical Support Engineer @ National Systems Communications & Computers (August 2005 - February 2006)
Houssam Bashour Education
Damascus University
Bachelor of Engineering (B.Eng.) (Information Technology - Computer Networks and Operating Systems)
2000-2005
Houssam Bashour Skills
Managed Services
IT Service Management
ITIL
Data Center
CCNA
Service Delivery
Cisco Technologies
Troubleshooting
IT Management
Team Leadership
Kaseya
Service Desk Management
Business Process Improvement
Business Development
Help Desk Support
Customer Satisfaction
Telecommunications
Networking
BMC Remedy Service Management Suite
BMC Remedy Ticketing System
Management
Training
Cisco Systems Products
Customer Service
Problem Solving
Analytical Skills
BMC Remedy
Houssam Bashour Summary
Houssam Bashour, is currently a User Support Officer – IT Operations Team Leader at SEHA CLINICS. Houssam Bashour brings experience from previous roles at REACH Employment Services, Computer Network Systems, SCS-Net ISP and National Systems Communications & Computers. Houssam Bashour holds a 2000 - 2005 Bachelor of Engineering (B.Eng.) in Information Technology - Computer Networks and Operating Systems @ Damascus University. With a robust skill set that includes Managed Services, IT Service Management, ITIL, Data Center, CCNA and more. Houssam Bashour has 2 emails and 1 mobile phone numbers on RocketReach.
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