HotelRewards.com Information

HotelRewards offers a Low Price Guarantee on all of our special internet rated inventory. If at any time, you find that your existing reservation is being offered at a lower rate (for the same travel dates and room type), you may complete our Low Price Guarantee Form. This form will include the details of your existing reservation and the booking channel where the lower rate is offered (on our website or by an alternate provider). The form must be submitted prior to the existing reservation’s cancellation deadline. The form will be reviewed by our Affiliate Reservations Support Department within 48 at which time you will receive an email indicating whether a refund can be issued for the difference in room rates. In order to access the Low Price Guarantee Form, please contact a representative from the HotelRewards Travel Agent Support Department (support@hotelrewards.com | 1-866-211-8883). You will be provided with a link to access the form that is specially coded to your HotelRewards Account. The link should not be shared with other HotelRewards Members or outside travel agents. HotelRewards is owned by what company? HotelRewards is owned by Travalliance, a leading travel publishing company which also owns Agent@Home Magazine, VacationAgent Magazine, TravelPulse.com, TravelAgentAcademy.com, and many more travel agent related products. Our affiliate relationship with Expedia.com allows us to offer our audience an extensive online inventory of hotels. Please note, this affiliate relationship does not allow HotelRewards to pay commission on reservations made outside of HotelRewards.com. Who Do I contact for more help? HotelRewards gives you access to three specialized support departments to ensure you receive the proper assistance for all of your questions, concerns, and needs. Please be aware that some of these departments are managed by representatives of an outside/affiliate company, so it is important that you understand which department to contact for help and how to communicate with support representatives to properly maintain your bookings, commissions, and account.