Horizon Group International, LLC Information

With over 20 years of hands-on global consulting expertise, as the Senior Principal Consultant and Managing Director of Horizon Group International, Kim Koeller collaborates with clients, consulting firms and vendors to deliver innovative results from strategy through execution. She consults on leading business and technology solutions as project manager, quality advisor and change agent for cross-industry clients including Fortune 500, start-up and venture capital portfolio companies worldwide. Kim leads high profile transformation projects including business growth strategies, omni-channel customer journey, emerging technology enablement, vendor management and post-merger integration solutions for private and public sector clients. Kim manages and mentors cross-functional teams to deliver optimized end-to-end business experience solutions due to post merger integration, new product launches and process improvements. She also provides quality assurance oversight and support by leveraging her deep knowledge of mobile, phone, web self-service, human-assisted service, web chat, co-browse and emerging technology capabilities across varying customer environments. In addition, as founder of GlutenFree Passport, Kim drives and advocates social change worldwide as a best-selling author and recognized pioneer in global gluten free and food allergy travel. She is a sought-after expert and one of the founding board members of the University of Chicago Celiac Disease Center. Kim draws upon her 17-plus years of client consulting experience at Accenture from experienced analyst to global partner and practice lead of the customer excellence team. Kim and her teams delivered various first-to-market multi-million dollar projects around the world implementing customer experience, contact center, post-merger integration and vendor technology results.