Operations and Account Management Senior Manager @ (January 2014 - March 2016)
Service Deliver Manager @ Stream Global Services (June 2009 - March 2011)
Xceed Contact Centre @ Xceed Contact Centre (February 2005 - October 2009)
SDM @ DU Telcommunications (January 2008 - January 2009)
Team Manager - Retention and CS relations @ (May 2003 - January 2005)
Debt Collection Agencies Supervisor @ (September 1998 - April 2003)
Hoda Anwar Education
Faculty of Economics and Political Sciences
Bachelor (Political Sciences)
1993-1997
St.Joseph school
BSC (Secondary school)
1980-1993
Hoda Anwar Skills
Strategy
Customer Satisfaction
Cisco Technologies
Service Delivery
Call Center
Change Management
Management
Outsourcing
ITIL
Team Leadership
Workforce Management
Call Centers
Leadership
Team Management
Operations Management
IT Service Management
Team Building
Customer Experience
Vendor Management
Sales
Telecommunications
BPO
Risk Management
Account Management
Avaya
Contact Centers
Coaching
Recruiting
Sla
Call Center Development
Customer Service
Customer Retention
Employee Relations
Performance Management
CRM
Time Management
Process Improvement
Technical Support
Training
Soft Skills
Employee Engagement
Business Analysis
Offshoring
Office Support
Operations
Support
Microsoft Word
Microsoft Office
Government
Services
Social Media
Cisco
Project Management
Hoda Anwar Summary
Hoda Anwar, based in Egypt, is currently a Head of Grants and CSR at Life Makers Foundation. Hoda Anwar brings experience from previous roles at Charity Fundraising Campaigns, Etisal International Co, Stream Global Services and Xceed Contact Centre. Hoda Anwar holds a 1993 - 1997 Bachelor in Political Sciences @ Faculty of Economics and Political Sciences. With a robust skill set that includes Strategy, Customer Satisfaction, Cisco Technologies, Service Delivery, Call Center and more. Hoda Anwar has 1 emails and 6 mobile phone numbers on RocketReach.
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