Vertex is a leader in BPO and Customer Management Outsourcing, serving over 200 clients worldwide across many sectors. Our focus is on providing value-based solutions for our clients that deliver exceptional customer experience, and do so cost effectively.
Deep practitioners
It is our peoples’ skills, combined with industry know-how and experience that allow us to provide rock-solid operational performance and deep functional expertise. With a focus on our clients’ brand and customer experience, we work to develop and deliver effective customer programs to optimise performance. Leveraging enhanced metrics, we develop effective programs to optimize performance and deliver a great experience for your customers.
Electricity of new ideas
Beyond operational know-how, we provide new ways of thinking that enable our clients to achieve their desired business outcomes. Expert at understanding key trends across major geographies and sectors we leverage analytics to develop the right strategy to exceed the expectations of your customers. Our activities focus on improving customer satisfaction, reducing the cost-to-serve, and increasing revenues.
Same side of the table partnerships
Our culture focuses on teaming to build effective solutions with quantifiable business benefit. We are innovative and adhere to a “same-side of the table” philosophy. Working with you, we can help you transform your business operations, making them more efficient and effective.
With corporate offices in Lafayette, LA, USA, Apex Innovations designs, manufactures and provides unique tools, software, competencies, resources and educational web-based programs for individuals, universities, organizations and corporations around the world.
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Like Us on Facebook - https://www.facebook.com/Apex.online.continuing.education
Elemental Strategies Incorporated is a group of professionals working together to help our clients to improve the way they do business, to operate faster, and more efficiently. We are based in Ottawa, operating in the Ottawa/Montreal area for over 10 years, and have been federally incorporated since 1999. ESI is primarily an IT consulting firm, specializing in web-based application development, Lotus Notes/Domino applications, Business Process Improvement, Best Practices and Market Research, Information Architecture, Process and Workflow Analysis. ESI also offers consulting services in analyzing and implementing solar energy projects and monitoring systems in Ontario and across Canada and the US. ESI has a diverse background in application development, project management, system administration, information architecture, data analysis, requirements analysis, and research for industry specific application systems, competitive intelligence, and best practices.
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