Hi-Grade Computers Plc Information

Hi-Grade prides ourself on our high levels of product reliability and the quality of our customer support programes. Hi-Grade's Customer Services Department acts as a single point of contact for any software or hardware related queries. Calls are answered by our trained customer support agents who will determine the nature of any problem and the quickest way to resolve it. All calls are logged and their nature categorised, this enables Hi-Grade to analyse response times, and improve upon them if necessary. Experience with our larger customers has shown that their own technical staff can easily maintain our systems with the help of Hi-Grade's technical support hotline. We also believe in free regular visits to such customers by our engineers. We feel this enhances awareness of our products on the part of customers' technical staff and enables them to maintain the equipment more easily than they otherwise could. Unlike many companies, Hi-Grade utilises its own in-house team of fully trained technical support engineers to perform UK wide systems maintenance. Hi-Grade's policy has always been to perform its own repairs, ensuring continuity, reliability and optimum system performance. Hi-Grade understands that some organisations may employ third party companies to maintain their equipment. In this type of situation we would recommend that system parts are purchased from Hi-Grade to ensure reliability and optimum system performance. Hi-Grade offers a range of support programs to suit its customers' requirements. Support contracts can be tailored to meet a specific customer's needs, for example, a customer may specify a guaranteed response and repair time for their systems. All of Hi-Grade's standard systems carry a one-year return to base warranty covering both parts and labour and unlimited telephone support for the system's lifetime. Many of our systems are supplied with a standard next day on-site maintenance package, whereby repairs are carried out on the customer's premises. A range of Networking services and support programs are also available through the company's networking division, Hi-Grade Solutions. Services on offer include; network installations, consultancy, systems integration and facilities management. By accessing and using this page you agree to the Terms of Service.