HeyGuest Information

HeyGuest is the global conversational AI partner for forward-thinking hospitality operators. We help multi-site businesses reduce operating costs, capture more revenue, and elevate the guest experience. Our fully integrated AI platform manages and automates guest communication across voice, webchat, messaging and social channels, ensuring every enquiry is answered and every revenue opportunity is captured. Unlike fragmented tools, HeyGuest provides a single platform for guest communications, delivering measurable operational savings while freeing teams to focus on in-person hospitality. Our platform includes: Voice AI for inbound calls, reservations and enquiries Automates inbound bookings and ensures 100% of calls are answered, increasing reservations by an average of 25%. AI webchat and social messaging Handles conversations across your website, Instagram, Facebook and WhatsApp, automating up to 80% of routine guest enquiries including bookings, FAQs and complaints. WhatsApp marketing Send targeted promotions, pre-arrival offers and feedback requests with 75%+ open rates, driving repeat visits and incremental revenue. Guest data capture and branded WiFi journeys Grow owned WhatsApp and email audiences through seamless guest data collection and marketing opt-ins. Unified inbox and operational insight Centralise every guest interaction with full conversation history and booking context - enabling one person to manage communications across hundreds of locations from a single platform. HeyGuest automates up to 80% of routine guest enquiries, ensuring no opportunity goes unanswered while freeing teams to focus on delivering exceptional guest experiences. If you’re under pressure to reduce costs while growing revenue, send us a message or visit heyguest.ai to arrange a tailored platform demonstration.