Corporate Trainer @ (January 2022 - November 2022)
CCC Seasonal Trainer @ (August 2021 - January 2022)
Chat and Email Support Representative @ (June 2020 - August 2021)
Tier 1 Technical Support Advisor @ (January 2020 - May 2020)
Technical Support Representative @ (August 2018 - November 2019)
Technical Support Representative @ (September 2016 - July 2018)
Herman Forstmann Education
University of Phoenix
Bachelor of Science (I.T. Advanced Networking)
2013-2016
Navarro College
Information Technology
2012-2013
Corsicana High School 1989-1993
Herman Forstmann Skills
Active Listening
Advertising
Apple Products
Apple Software
BMC Remedy Ticketing System
Basic web programming
Business Writing
CSS
Call Center
Call Centers
Coaching
Computer Networking
Constructive Feedback
Contact Center Management
Contact Center Operations
Customer Communication
Customer Satisfaction
Customer Support
Graphics Software
HTML 5
Internet Protocol Suite (TCP/IP)
Interpersonal Communication
Job Aids
Key Performance Indicators
Magento
Microsoft Excel
Microsoft Office
Microsoft Office 2013
Microsoft Word
Office 2010
Online Marketing
Payroll Administration
Presentations
Quality Assurance Processes
Quickbooks
Resolve Testboard
Resolving Issues
Riverbed Modeler
Salesforce Commerce Cloud (SFCC)
Salesforce Lightning
Salesforce Service Cloud
SharePoint
Team Performance
Troubleshooting
Windows 7
Zendesk
Herman Forstmann Summary
Herman Forstmann, based in Corsicana, TX, US, is currently a Tax Registration Processor at CorpNet. Herman Forstmann brings experience from previous roles at PFS. Herman Forstmann holds a 2013 - 2016 Bachelor of Science in I.T. Advanced Networking @ University of Phoenix. With a robust skill set that includes Active Listening, Advertising, Apple Products, Apple Software, BMC Remedy Ticketing System and more. Herman Forstmann has 5 emails and 10 mobile phone numbers on RocketReach.
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