Hera Yu Email
Workforce Manager - Resource Planning @ TELUS Technology
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Hera Yu Location
- Valenzuela, NCR, PH
Hera Yu Work
- 2024 -now Workforce Manager - Resource Planning @
- 2021 -2024 Workforce Manager - Resource Planning @
- 2019 -2021 Workforce Planning Supervisor @
- 2018 -2019 Resource Planner @
- 2017 -2018 Senior Global Resource Planner @ Sykes Enterprises, Incorporated
- 2015 -2017 Planner, Global Resource Planning @ Sykes Enterprises, Incorporated
- 2015 -2015 WF Analyst II (Scheduler and Reports Analyst) @ Sykes Enterprises, Incorporated
- 2013 -2015 WF Analyst I (Real-Time Analyst and Reports Analyst) @ Sykes Enterprises, Incorporated
- 2013 -2013 Workforce Analyst Intern @ Sykes Enterprises, Incorporated
- 2012 -2013 Chat Support Representative @ Sykes Enterprises, Incorporated
- 2011 -2012 Voice Customer Service Representative @ Sykes Enterprises, Incorporated
- 2010 -2011 Customer Service Representative @
Hera Yu Education
- Jose Rizal University 2008-2012
Hera Yu Skills
- Resource Management
- Capacity Planning
- Staffing Plans
- Strategic Planning
- Workforce Planning
- Workforce Analytics
- Project Planning
- Scheduling Management
- Planning & Scheduling
- eWFM
- Workforce Management
- Reporting & Analysis
- Data Analysis
- Scheduling
- Forecasting
- Economics
- Microsoft Office
- Leadership
- Team Management
- Aspect
Hera Yu Summary
- Hera Yu, based in Valenzuela, NCR, PH, is currently a Workforce Manager - Resource Planning at TELUS Digital. Hera Yu brings experience from previous roles at IntouchCX and Sykes Enterprises, Incorporated. Hera Yu holds a 2008 - 2012 Jose Rizal University. With a robust skill set that includes Resource Management, Capacity Planning, Staffing Plans, Strategic Planning, Workforce Planning and more. Hera Yu has 1 emails on RocketReach.
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