Helm Interaction Management Information

Helm provides revenue-building customer interaction solutions. Our cloud-based software enables various corporate stakeholders to collaborate in determining how to generate the most value from each and every customer interaction. The interactions could be self-service interactions (web site or IVR) or agent –assisted interactions (call center or retail locations). The result? More intelligent customer interactions, higher customer satisfaction, increased end user acceptance, more sales revenue, and improved customer retention. Unlike other solutions that focus primarily on the needs of marketing or the operations (not both), only Helm provides uncompromising solutions for all corporate stakeholders' objectives when determining the best message for the customer. Using industry leading self-learning analytics, our solution combines customer behavior tracking with multi-channel offer management, strategy management, and arbitration to ensure that the message chosen incorporates the context of the interaction, the customer relationship, revenue opportunities, and the impact on long-term customer value. Helm tracks the results of every interaction and provides real-time dashboards that show the customer value generated.