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Helene Falandry Location
London, England, GB
Helene Falandry Work
2024 -now Customer Service Operations Manager @
2018 -2024 Head of Customer Experience @
2016 -2017 City Launcher - Paris @
2014 -2016 Customer Service Manager @
2010 -2014 Customer Experience and Training Manager @
2006 -2010 Travel Department Manager @
2003 -2006 Travel Specialist Account Manager @
2002 -2003 VIP Lifestyle Manager @
1994 -2001 Export Sales and Distribution Executive - Europe @ Ely & Sidney Ltd
Helene Falandry Education
Notre-Dame La Riche
BTS International Trade (International marketing, distribution and banking)
Helene Falandry Skills
Customer Onboarding
Business Process Improvement
Complaint Management
Team Leadership
Key Performance Indicators
Multi-cultural Team Management
Website Translation
Service Standards
Landlord Tenant Disputes
Team Coordination
Project Management
Performance Management
Job Rotation
Research Skills
Call Center Administration
Training Program Development
Customer Service Management
Call Monitoring
Help Desk Support
Contact Center Management
Objection Handling (Sales)
Customer Experience
Customer Satisfaction
Customer Escalation Management
Collaborative Problem Solving
prop-tech
Luxury Travel
Cross-Cultural Communication Skills
Geographic Expansion
International Recruitment
New Market Expansion
Customer Retention
Deposits
Attention to Detail
Business Relationship Management
Account Management
Client Services
Software as a Service (SaaS)
Team Management
Dispute Resolution
Contact Centers
Employee Training
Training Delivery
Sales Presentations
Sales Processes
Retail
Commercial Real Estate
Process Improvement
Customer Loyalty
Customer Service Operations
Problem Solving
Analytical Skills
Customer Support
Coaching
Negotiation
Customer Service
Cross-functional Problem Solving
Team Development
Luxury
Luxury Goods
Business Development
Luxury Lifestyle
Sales
Hotels
Event Management
Watches
Marketing Management
Tourism
Brand Management
Brand Development
Marketing
Marketing Strategy
CRM
Start-ups
Start-up Environment
Customer Relationship Management (CRM)
Management
Customer Relationship Management Crm
Start Ups
Concierge Services
JavaScript
Start Up Environment
Public Speaking
Luxury Hotels
Database Administration
New Business Development
Customer Relationship Management
Helene Falandry Summary
Helene Falandry, based in London, England, GB, is currently a Customer Service Operations Manager at LimeLife by Alcone. Helene Falandry brings experience from previous roles at Appear Here and Vertu. Helene Falandry holds a BTS International Trade in International marketing, distribution and banking @ Notre-Dame La Riche. With a robust skill set that includes Customer Onboarding, Business Process Improvement, Complaint Management, Team Leadership, Key Performance Indicators and more. Helene Falandry has 1 emails and 2 mobile phone numbers on RocketReach.
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