Helen Shields Email
Contact Centre and Operations Director @ COLLINGWOOD INSURANCE SERVICES (U.K.) LIMITED
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Helen Shields Location
- Durham, GB
Helen Shields Work
- 2020 -now Contact Centre and Operations Director @
- 2017 -2020 Head of Contact Centre @
- 2017 -2020 Head of Contact Centre @
- 2013 -2020 Contact Centre Manager- Young Driver Telematics @ Collingwood Insurance
- 2011 -2013 Customer Service Leader @
- 2005 -2011 Team Leader @ More Than, RSA
Helen Shields Education
- St Robert of Newminster RC School 1991-1996
Helen Shields Skills
- Insurance
- Underwriting
- General Insurance
- Stakeholder Management
- Coaching
- Customer Retention
- Performance Management
- Change Management
- Customer Service
- Sales
- Leadership
- Customer Experience
- Management
- Contact Centers
- Relationship Management
- Team Leadership
- Risk Management
- Customer Satisfaction
- Training
- Call Centers
- Process Improvement
- Team Management
- Outsourcing
- Project Delivery
- Business Process Improvement
- CRM
- Business Analysis
- Operations Management
- Training Delivery
- Employee Engagement
- Public Speaking
- Strategic Planning
- Microsoft Excel
Helen Shields Summary
- Helen Shields, based in Durham, GB, is currently a Contact Centre and Operations Director at COLLINGWOOD INSURANCE SERVICES (U.K.) LIMITED. Helen Shields brings experience from previous roles at COLLINGWOOD INSURANCE SERVICES (U.K.) LIMITED, Collingwood Insurance and RSA. Helen Shields holds a 1991 - 1996 St Robert of Newminster RC School. With a robust skill set that includes Insurance, Underwriting, General Insurance, Stakeholder Management, Coaching and more. Helen Shields has 1 emails on RocketReach.
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Top COLLINGWOOD INSURANCE SERVICES (U.K.) LIMITED Employees
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Lee Makin
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Karlyn Foster
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Michelle Beenshill
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Nathan Gilchrist
Senior Motor Fleet Underwriter
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Jonathan Brougham
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Gary Fothergill
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Paul Charters
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Claire Dawson
commercial motor administrator
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Jenny Pigg
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Shannon D.
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