Helen Key Email & Phone Number
Lead Service Designer- Consumer Finance @ Lloyds Banking Group
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Helen Key Location
- Bristol, GB
Helen Key Work
- Lead Service Designer- Consumer Finance @ (May 2022 - Present)
- Customer Experience Strategy and Design Senior Manager @ (November 2020 - May 2022)
- Customer Propositions Senior Manager @ (June 2019 - November 2020)
- Customer and Brand Strategy Senior Manager @ (November 2017 - June 2019)
- Head Of Customer Experience @ (February 2017 - October 2017)
- Customer Consultant @ (September 2013 - March 2017)
- Analyst, Event and Roadshow Marketing EMEIA @ (August 2011 - September 2013)
Helen Key Education
- The Chartered Institute of Management Accountants
CIMA Certificate level in Business Accounting
2013-2014 - University of Nottingham
Bachelor’s Degree (Russian and English)
2007-2011
Helen Key Skills
- Customer Experience
- Service Design
- Customer Insight
- Contact Centers
- Strategy
- Customer Service Operations
- Customer Service
- Customer Acquisition
- Service Delivery
- Contact Center Strategy
- Contact Center Management
- Business Strategy
- Customer Journey Mapping
- Business Process Improvement
- Management Consulting
- Performance Improvement
- Digital Strategy
- Business Analysis
- Stakeholder Management
- Event Management
- Presentations
- Project Management
- Microsoft Excel
- Online Marketing
- Marketing Communications
- Market Analysis
- Budgeting
- Digital Transformation
- Event Planning
- Strategic Planning
- Marketing
- Marketing Strategy
Helen Key Summary
- Helen Key, based in Bristol, GB, is currently a Lead Service Designer- Consumer Finance at Lloyds Banking Group. Helen Key brings experience from previous roles at Lloyds Banking Group and Urban. Helen Key holds a 2013 - 2014 CIMA Certificate level in Business Accounting @ The Chartered Institute of Management Accountants. With a robust skill set that includes Customer Experience, Service Design, Customer Insight, Contact Centers, Strategy and more. Helen Key has 2 emails and 2 mobile phone numbers on RocketReach.
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