Heidy Saucedo Email
Head of Delivery @ Expert Data- Transformación Digital
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Heidy Saucedo Location
- San Nicolás de los Garza, N.L., MX
Heidy Saucedo Work
- Head of Delivery @ (January 2026 - Present)
- Oxxo Portfolio Manager @ (June 2023 - November 2025)
- Information Technology Portfolio Manager @ (July 2019 - May 2023)
- Senior Information Technology Project Manager @ (December 2015 - July 2019)
- IT Support Assistant Manager @ (September 2012 - December 2015)
- Operations leader - customer care @ (June 2007 - September 2012)
Heidy Saucedo Education
- Universidad del Valle de México
Industrial Engineering
2011-2014 - Universidad Autónoma de Nuevo León
(Computer Science)
Heidy Saucedo Skills
- Microsoft Office
- Team Performance
- Customer Support
- Customer Satisfaction
- Decision-Making
- Root Cause Analysis
- IT Project & Program Management
- Customer Experience
- Project Portfolio Management
- Microsoft Excel
- Soft Skills
- Interpersonal Skills
- Budgeting
- Pressure Situations
- Critical Thinking
- Crisis Management
- Communication
- Analytical Skills
- Data Center
- Cloud Computing
- ITIL
- Software Development
- Iso 9000
- ISO 27001
- ISO 20000
- Customer Service
- Team Leadership
- Technical Support
- Service Delivery
- Change Management
- Call Centers
- IT Management
- Project Management
- IT Service Management
- SLA
- Management
- Leadership
- Telecommunications
- Incident Management
- IT Operations
- Process Improvement
- Microsoft SQL Server
- Active Directory
- Business Process Improvement
- Project Planning
- Teamwork
- Negotiation
- English
- Problem Solving
Heidy Saucedo Summary
- Heidy Saucedo, based in San Nicolás de los Garza, N.L., MX, is currently a Head of Delivery at Expert Data- Transformación Digital. Heidy Saucedo brings experience from previous roles at OXXO and Triara. Heidy Saucedo holds a 2011 - 2014 Industrial Engineering @ Universidad del Valle de México. With a robust skill set that includes Microsoft Office, Team Performance, Customer Support, Customer Satisfaction, Decision-Making and more.
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