Heidi Wilson Email & Phone Number
SSC Transformation and Change Management Lead @ CRH
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Heidi Wilson Location
- Plant City, FL, US
Heidi Wilson Work
- 2026 -now SSC Transformation and Change Management Lead @
- 2025 -now Shared Services Operations Consultant at CRH @
- 2024 -2025 Sr. Director of HR Shared Services @
- 2021 -2023 Director of HR Shared Services Operations @
- 2020 -2021 Director Shared Services @
- 2015 -2020 Global Business Services Customer Contact Center Lead @
- 2014 -2015 Operations Management, Customer Service and Sales @
- 2011 -2014 Director @ Corinthian Colleges
- 2001 -2011 VP, Director of Operations, Shared Services Service Center @
- 2000 -2001 Unit Manager @ Citi Procurement Services Service Center
- 1999 -2000 Regional Account Manager @ Giftcraft, Inc
Heidi Wilson Education
- Walden University
Applied Project Management Certification (Project Management)
2010-2012 - Walden University
Masters (Business Administration General Business)
2006-2008 - State University of New York at Oswego
Bachelors (Biology)
1985-1989
Heidi Wilson Skills
- Leadership
- Customer Experience
- Development
- Team Building
- Information Security
- Employee Engagement
- Personnel Management
- Cross Functional Team
- Mergers
- Executive Management
- Shared Services
- Account Management
- Customer Retention
- Training Documentation
- Business Analysis
- Contact Center Management
- Vendor Management
- Team Management
- Team Leadership
- Process Improvement
- Strategic Planning
- Quality Assurance
- Strategy
- Organizational Development
- Operations Management
- Gbs
- Program Management
- Business Process
- Cross Functional Team Leadership
- Leadership Development
- Training
- Change Management
- Time Management
- Administration
- Customer Service
- Liaison
- Business Process Improvement
- Procurement
- Business Strategy
- Management
- Operational Excellence
- Documentation
- Project Management
- Coaching
- Outsourcing
- Security
- Service Delivery
- Call Centers
- Services
- Organizational
- Integration
- CRM
- Recruiting
- Analysis
- Performance Management
Heidi Wilson Summary
- Heidi Wilson, based in Plant City, FL, US, is currently a SSC Transformation and Change Management Lead at CRH. Heidi Wilson brings experience from previous roles at Insight Global, Cresco Labs, Extreme Networks and Heidrick & Struggles. Heidi Wilson holds a 2010 - 2012 Applied Project Management Certification in Project Management @ Walden University. With a robust skill set that includes Leadership, Customer Experience, Development, Team Building, Information Security and more. Heidi Wilson has 4 emails and 2 mobile phone numbers on RocketReach.
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