Heidi Small Location
- Austin, TX, US
Heidi Small Work
- 2017 - 2019 Leader, Customer Service @
- now Senior Manager, Central Operations @
- now Inbound Multisite Contact Center Manager @
- now Enterprise Technical Support Manager @
- now Manager, Store Systems Support @ CNG Holdings, Inc
Heidi Small Education
- University of Wisconsin-Oshkosh
Bachelor's degree (Sociology)
Heidi Small Skills
- Management
- Training
- Project Management
- Call Centers
- Technical Support
- Customer Service
- Team Building
- Coaching
- Help Desk Support
- Business Process Improvement
- Recruiting
- Customer Support
- Onboarding
- Call Center
- Technical Leadership
- Building Relationships
- Hiring Personnel
- Call center start-up
- Help Desk Implementation
- Contact Center Management
- Product Support
- Technical Recruiting
- People Management
- Problem Solving
- Customer Escalation Management
- Procedure Creation
- Data Analysis
- Partner Management
- Strategic Planning
- Tactical Operations
- Tactical Planning
- Performance Improvement
- Business Process
- Operational Efficiency
- Process Efficiency
- Team Effectiveness
- Organizational Effectiveness
- Customer Relationship Management (CRM)
- Client Relations
- Employee Relations
- Customer Satisfaction
- Customer Experience
- Customer Service Management
- Customer Analysis
- Contact Centers
- Start-ups Management
- IVR
- Call Center Development
- Call Routing
- Leadership Development
- Microsoft Office
- Microsoft Excel
- Leadership
- Integration
- SQL
- Start Ups Management
- Customer Relationship Management
Heidi Small Summary
- Heidi Small, based in Austin, TX, US, is currently a Senior Manager, Central Operations at Luxe. Heidi Small brings experience from previous roles at Dun & Bradstreet, Tangoe, Dell and CNG Holdings, Inc. Heidi Small holds a Bachelor's degree in Sociology @ University of Wisconsin-Oshkosh. With a robust skill set that includes Management, Training, Project Management, Call Centers, Technical Support and more. Heidi Small has 2 emails and 2 mobile phone numbers on RocketReach.
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