Heena Chhapru Email & Phone Number
Head of Customer Service @ Tira
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Heena Chhapru Location
- Mumbai, MH, IN
Heena Chhapru Work
- Head of Customer Service @ (April 2022 - Present)
- CX Head at Kotak Securities @ (June 2021 - March 2022)
- Head - Customer Service, Omni-Channel Retail @ (August 2017 - May 2021)
- Visiting Faculty @ (July 2019 - January 2021)
- Head Of Customer Service @ (September 2015 - February 2017)
- Analyst @ (April 2011 - September 2015)
- Sr. Executive @ (December 2007 - January 2009)
- Sr. Executive @ (June 2004 - August 2006)
Heena Chhapru Education
- Dadar College of Management
Master of Business Administration - MBA (Finance, General)
2009-2011 - Ratnam College of Arts Science and Commerce National High School Marg Bhandup West Mumbai 400 078
Bachelor of Science - BS (Mathematics)
2005-2007
Heena Chhapru Skills
- Analytic Problem Solving
- Analytical Skills
- B2C
- Business Analysis
- Business Case Preparation
- Business Operations
- Business Planning
- Business Process
- Business Process Improvement
- Business Strategy
- Change Management
- Client Relations
- Client Services
- Coaching
- Communication
- Contact Centers
- Cross-functional Team Leadership
- Customer Advocacy
- Customer Development
- Customer Experience
- Customer Experience Management
- Customer Journeys
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Service Management
- Customer Success
- Customer Support
- Data Analysis
- Decision-Making
- IT Service Management
- Information Technology
- Interfaces
- Interpersonal Skills
- Key Performance Indicators
- Knowledge Acquisition
- Leadership
- LiveChat ChatBot
- Management
- Microsoft Dynamics
- Multitasking
- Net Promoter Score
- Network Expansion
- On-call Support
- Operational Efficiency
- Operational Excellence
- Operations Management
- Operations Research
- People Management
- Presentation Skills
- Presentations
- Problem Solving
- Runway
- Salesforce.com
- Service Improvement
- Service Improvement Plans
- Service-Level Agreements (SLA)
- Skilled Multi-tasker
- Stakeholder Management
- Strategic Thinking
- Strategy
- Team Development
- Team Leadership
- Team Management
- Team Motivation
- Teamwork
- Training
- Training and Development (HR)
- Twilio
- VBA Excel
- Value Creation
- Working Experience
Heena Chhapru Summary
- Heena Chhapru, based in Mumbai, MH, IN, is currently a Head of Customer Service at Tira. Heena Chhapru brings experience from previous roles at Kotak Securities, Shoppers Stop, Chetana's Institute of Management & Research and Upstox. Heena Chhapru holds a 2009 - 2011 Master of Business Administration - MBA in Finance, General @ Dadar College of Management. With a robust skill set that includes Analytic Problem Solving, Analytical Skills, B2C, Business Analysis, Business Case Preparation and more. Heena Chhapru has 1 emails and 2 mobile phone numbers on RocketReach.
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