Hector Zelaya Email
Director of Operational Excellence @ N26
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Hector Zelaya Location
- Madrid, ES
Hector Zelaya Work
- 2025 -now Director of Operational Excellence @
- 2014 -2025 Director of Global CX Business Operations | Americas y APAC @
- 2019 -2021 Director, Customer Service Supply Chain | Americas y Europe @
- 2014 -2019 Director, Customer Service Operations | Americas y Europe @
- 2010 -2025 Owner and Entrepreneur @ TECNOLAB CLINICAL LABORATORY
- 2013 -2014 Director, Customer Service | El Salvador y Honduras @
- 2009 -2013 Director of Customer Service @ Sykes Enterprises, Inc.
- 2005 -2009 Operations Manager – Premium Products and Core Business @
- 2000 -2005 Director of Operations @ Asociación Infocentros
- 1998 -2000 IT Support @
Hector Zelaya Education
- The Wharton School
Specialization (AI for Business)
2023-2023 - The Wharton School
Certificate (AI Strategy and Governance)
2023-2023 - The Wharton School
Certificate (AI Applications in People Management)
2023-2023 - The Wharton School
Certificate (AI Applications in Marketing and Finance)
2023-2023 - The Wharton School
Certificate (AI Fundamentals for Non-Data Scientists)
2023-2023 - Google Cloud
Certificate (Infrastructure and Application Modernization with Google Cloud)
2023-2023 - Dartmouth College
Certificate (Digital Age Product Design and Development)
2022-2022 - Dartmouth College
Certificate (Digital Analytics and Tools for Managerial Decision-Making)
2022-2022 - Dartmouth College
Certificate (A Managerial View of Data Analytics for Digital Transformation)
2022-2022 - Dartmouth College
Certificate (Digital Transformation and Platforms)
2022-2022 - Coursera
Guided Project (The Product Lifecycle: A Guide from start to finish)
2022-2022 - University of Michigan
Certificate (Getting Started with Python)
2022-2022 - Gies College of Business - University of Illinois Urbana-Champaign
Certificate (Managerial Accounting - Tools for Facilitating and Guiding Business Decisions)
2022-2022 - Gies College of Business - University of Illinois Urbana-Champaign
Certificate (Managerial Accounting: Cost Behaviors, Systems, and Analysis)
2022-2022 - Harvard Business School
Achieving Breakthrough Service (Business, Management, Marketing, and Related Support Services)
2018-2018 - Universidad Centroamericana José Simeón Cañas
Master of Business Administration (MBA) (Business Administration and Management, General)
- Universidad Centroamericana José Simeón Cañas
Electrical Engineer (Electrical and Electronics Engineering)
Hector Zelaya Skills
- Active Directory
- Strategic Planning
- Microsoft Excel
- Microsoft Office
- Civil Society
- Logistics
- University Teaching
- Business Process Outsourcing
- Global Customer Service
- Operations Management
- Financial Services
- Project Management
- Customer Satisfaction
- Offshore Operations
- Business Process Improvement
- Customer Retention
- Customer Experience
- Vendor Management
- Onshore Operations
- Program Management
- Contact Centers
- Business Development
- Continuous Improvement
- Business Strategy
- Budgeting
- Financial Analysis
- Financial Accounting
- Organizational Leadership
- Cross Functional Team Leadership
- Organizational Development
- Management
- Customer Service
- Team Building
- Team Leadership
- Negotiation
- Contract Negotiation
- Decision Making
- Customer Surveys
- Call Center Administration
- Call Center Development
- Customer Service Operations
- Strategic Hiring
- Successful Negotiation
- Customer Relationship Management
- Call Center Architecture
- Offshore Team Leadership
- Multi Cultural Team Leadership
- Business Operations
- Process Efficiency
- Lean Operations
- Risk Operations
- Client Services
Hector Zelaya Summary
- Hector Zelaya, based in Madrid, ES, is currently a Director of Operational Excellence at N26. Hector Zelaya brings experience from previous roles at Blackhawk Network and TECNOLAB CLINICAL LABORATORY. Hector Zelaya holds a 2023 - 2023 Specialization in AI for Business @ The Wharton School. With a robust skill set that includes Active Directory, Strategic Planning, Microsoft Excel, Microsoft Office, Civil Society and more. Hector Zelaya has 1 emails on RocketReach.
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