Hector Serrano Email & Phone Number
Associate Director, UX Research and Insights @ at&t
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Hector Serrano Location
- United States
Hector Serrano Work
- Associate Director, UX Research and Insights @ (July 2025 - Present)
- Sr. Manager, User Experience Research @ (November 2020 - June 2025)
- Principal UX Research Manager @ (November 2017 - November 2020)
- Principal User Experience Researcher @ (July 2016 - November 2017)
- Senior User Experience Researcher @ (November 2012 - July 2016)
- User Experience Researcher @ (February 2010 - November 2012)
- APEX Rotation program @ (February 2008 - February 2010)
- Program Manager Internship @ (July 2006 - December 2006)
Hector Serrano Education
- Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM
Management of Information Systems
- Tecnológico de Monterrey
Master's degree in Information Science, Concentration in UX Research.
Hector Serrano Skills
- Usability Testing
- User Scenarios
- User Research
- User Experience
- UX planning
- Expert reviews
- User Flows
- Remote usability studies
- Card Sorting
- A B Testing
- User Stories
- User Acceptance Testing
- Testing
- Heuristic Evaluation
- Human Computer Interaction
- Usability Engineering
- User-centered Design
- User Experience Design
- Reviews
- Usability
- Information Architecture
- Mobile Devices
- User Interface Design
- Agile Methodologies
- Interaction Design
- Information Technology
- Technology
- User Centered Design
- Human Computer
- Research
- Services
Hector Serrano Summary
- Hector Serrano, based in United States, is currently a Associate Director, UX Research and Insights at AT&T. Hector Serrano brings experience from previous roles at Best Buy and T-Mobile. Hector Serrano holds a Management of Information Systems @ Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM. With a robust skill set that includes Usability Testing, User Scenarios, User Research, User Experience, UX planning and more. Hector Serrano has 4 emails and 2 mobile phone numbers on RocketReach.
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