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Hector Acevedo Location
Rowlett, TX, US
Hector Acevedo Work
Director - Customer Contact Center @ (July 2018 - Present)
Sr. Director - Customer CARE Operations @ (July 2015 - February 2018)
Director of Call Center Services @ (October 2012 - July 2015)
Customer Support Center Manager @ (June 2010 - August 2012)
Sr. Manager - Customer Care Department @ (September 2003 - February 2010)
Supervisor - Customer Care Department (Allegiance Telecom) @ (August 2002 - September 2003)
Sr. Manager - Service Department @ Providian Financial (August 1999 - May 2002)
Customer Service Supervisor @ Merck-Medco Rx Services (May 1998 - August 1999)
Manager @ (January 1994 - May 1998)
Hector Acevedo Education
Texas Tech University
Bachelor of Arts (B.A.) (Telecommuncations / Business Management)
1991-1993
Hector Acevedo Skills
Leadership
Management
Operations Management
SAP R/3
IBM AS/400
Business Analysis
SAP
Vendor Management
Training
Call Centers
Process Improvement
Customer Service
CRM
SAP CRM
Hector Acevedo Summary
Hector Acevedo, based in Rowlett, TX, US, is currently a Director - Customer Contact Center at PFSweb, Inc.. Hector Acevedo brings experience from previous roles at AmerisourceBergen, SPEED FC, Colgate Oral Pharmaceuticals and Fossil. Hector Acevedo holds a 1991 - 1993 Bachelor of Arts (B.A.) in Telecommuncations / Business Management @ Texas Tech University. With a robust skill set that includes Leadership, Management, Operations Management, SAP R/3, IBM AS/400 and more. Hector Acevedo has 1 emails and 3 mobile phone numbers on RocketReach.
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