Heber Silva Location
- State of São Paulo, Brazil
Heber Silva Work
- 2025 - now CX Solution Value Advisor @
- 2021 - 2025 SAP CX Architect, Solution Specialist @
- 2016 - 2021 SAP CX Architect and CX Business Analyst Consultant @ Partners Consulting Brasil
- 2014 - 2016 SAP CRM Business Analyst Consultant and SAP Contact Center Technical Consultant @
- 2012 - 2014 SAP CRM Business Analyst Consultant and SAP Contact Center Technical Consultant @ Mais CRM Tecnologia e Informação
- 2012 - 2012 SAP CRM Business Analyst Consultant and SAP BCM Technical Consultant @
- 2009 - 2011 SAP CRM Business Analyst Consultant and SAP BCM Technical Consultant @ BBKO Consulting
- 2001 - 2009 Telecom Analyst @
Heber Silva Education
- ESPM Escola Superior de Propaganda e Marketing
MBA em Big Data Aplicado ao Marketing (Big Data, Data Science, Marketing)
2018 - 2020 - FEI
Bachelor (Computer Science)
2003 - 2007
Heber Silva Skills
- Zendesk
- SAP Contact Center
- SAP CRM 7.0
- SAP CRM OnPremise
- Salesforce admin
- Salesforce.com Administration
- Qualtrics CustomerXM
- Qualtrics XM
- Qualtrics Engage CX
- SAP CRM Marketing
- SAP CRM Loyalty
- SAP Marketing
- SAP Marketing Cloud
- SAP Service Cloud
- SAP Sales Cloud
- Customer Relationship Management (CRM)
- Information Technology
- Operating Systems
- Database Management System (DBMS)
- Computer Networking
- Big Data
- Big Data Analytics
- Digital Marketing
- Marketing Strategy
- SAP CX
- Qualtrics
- Salesforce Loyalty
- Sinch Contact Pro
- SAP CRM
- SAP BCM
- CCNA
- CCVP
- VoIP
- CTI
- SIP
- SAP
- IVR
- Telephony
- Cisco Call Manager
- Unified Communications
- H.323
- Cisco Technologies
- Pre-sales
- Contact Centers
- IP PBX
- Integration
- Call Centers
- Session Initiation Protocol (SIP)
- Voice over IP (VoIP)
- Voice Over Ip Voip
- Pre Sales
- Session Initiation Protocol Sip
- Voice Over Ip
- Session Initiation Protocol
Heber Silva Summary
- Heber Silva, based in State of São Paulo, Brazil, is currently a CX Solution Value Advisor at SAP. Heber Silva brings experience from previous roles at EY, Partners Consulting Brasil, KPIT and Mais CRM Tecnologia e Informação. Heber Silva holds a 2018 - 2020 MBA em Big Data Aplicado ao Marketing in Big Data, Data Science, Marketing @ ESPM Escola Superior de Propaganda e Marketing. With a robust skill set that includes Zendesk, SAP Contact Center, SAP CRM 7.0, SAP CRM OnPremise, Salesforce admin and more. Heber Silva has 1 emails on RocketReach.
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