Heather Strauss Email & Phone Number
CX Quality Assurance Supervisor at Golden Pet Brands @ Golden Pet Brands
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Heather Strauss Location
- Santa Clarita, CA, US
Heather Strauss Work
- 2026 -now CX Quality Assurance Supervisor at Golden Pet Brands @
- 2021 -2026 Sr. Quality Assurance Data Analyst @
- 2021 -2023 Contact Center Quality Assurance Analyst @
- 2020 -2021 Call Center Quality Assurance Analyst and Coach @
- 2019 -2020 Team Lead, Call Quality Auditor @
- 2019 -2019 Call Quality Assurance Analyst @
- 2018 -2018 Call Quality Assurance Specialist @
- 2017 -2017 Quality Assurance Analyst, Call Center @
- 2015 -2017 Assistant Manager Eligibility and Operations, Participant Services @
- 2014 -2015 Call Center Manager, Healthcare Utilization Management Dept and Outpatient @
- 2010 -2014 QA Manager, Quality Assurance - Performance and Analytics Customer Service and Sales @
- 2007 -2011 Sr. Compliance and Call Quality Assurance Specialist @
- 2005 -2007 Sr Functional Tester, KP-IT @
- 2005 -2005 Sr. Training Specialist and Resolute Professional Billing (EPIC) @
Heather Strauss Education
- Epic University Madison WI
Certification (Resolute Professional Billing)
2003-2004 - Crescenta Valley High
Diploma
1984 - Glendale Community College
(Early Childhood Education and Teaching)
Heather Strauss Skills
- Leadership
- Customer Experience
- Team Building
- Epic Resolute Professional Billing
- PowerPoint
- Epic Systems
- Lotus Notes
- NICE Call Recording
- NICE
- Health Information Management
- HIPAA
- Data Analysis
- Healthcare
- Software Documentation
- EHR
- Process Improvement
- Quality Assurance
- Revenue Cycle
- Outlook
- Microsoft Office
- Program Management
- Testing
- Microsoft Excel
- Healthcare Information Technology
- Training
- Time Management
- Employee Training
- Managed Care
- Medical Billing
- Customer Service
- SQL
- Management
- Project Management
- Coaching
- Analytics
- Health Insurance
- Call Centers
- Analysis
- Hospitals
- Phi
- Reporting And Analysis
- U.S. Health Insurance Portability And Accountability Act Hipaa
- Contact Center Management
- Interpersonal Communication
- Dayforce
- Business Process Improvement
- HR Policies
- ERISA
- Quality Control
- Written Communication
- u.s. Health Insurance Portability and Accountability Act
Heather Strauss Summary
- Heather Strauss, based in Santa Clarita, CA, US, is currently a CX Quality Assurance Supervisor at Golden Pet Brands at Golden Pet Brands. Heather Strauss brings experience from previous roles at Golden Hippo, Home Alliance and National Veterinary Associates. Heather Strauss holds a 2003 - 2004 Certification in Resolute Professional Billing @ Epic University Madison WI. With a robust skill set that includes Leadership, Customer Experience, Team Building, Epic Resolute Professional Billing, PowerPoint and more. Heather Strauss has 1 emails and 1 mobile phone numbers on RocketReach.
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