Heather Strauss's Location
Canyon Country, California, United States
Heather Strauss's Work
- Contact Center Quality Assurance Analyst @ Golden Hippo
- Call Center Quality Assurance Analyst and Coach @ Home Alliance
- Team Lead, Call Quality Auditor @ National Veterinary Associates
- Call Quality Assurance Analyst @ Viking Cruises
- Call Quality Assurance Specialist @ 4over
- Quality Assurance Analyst, Call Center @ Account Control Technology, Inc.
- Assistant Manager Eligibility and Operations, Participant Services @ Motion Picture Industry Pension & Health Plans
- Call Center Manager, Healthcare Utilization Management Dept and Outpatient @ MedPOINT Management
- QA Manager, Quality Assurance - Performance and Analytics Customer Service and Sales @ Kaiser Permanente
- Sr. Compliance and Call Quality Assurance Specialist @ Kaiser Permanente
Heather Strauss's Education
- Glendale Community College
Early Childhood Education and Teaching
- Epic University Madison WI
Certification (Resolute Professional Billing)
2003 - 2004 - Crescenta Valley High
Diploma
- Glendale Community College
Early Childhood Education and Teaching (Some College)
Heather Strauss's Skills
- Leadership
- Customer Experience
- Team Building
- Epic Resolute Professional Billing
- PowerPoint
- Epic Systems
- Lotus Notes
- NICE Call Recording
- NICE
- Health Information Management
Heather Strauss's Summary
Heather Strauss, based in Canyon Country, California, United States, is currently a Contact Center Quality Assurance Analyst at Golden Hippo, bringing experience from previous roles at Home Alliance, National Veterinary Associates, Viking Cruises and 4over, Inc.. Heather Strauss holds a Early Childhood Education and Teaching @ Glendale Community College. With a robust skill set that includes Leadership, Customer Experience, Team Building, Epic Resolute Professional Billing, PowerPoint and more, Heather Strauss contributes valuable insights to the industry. Heather Strauss has 2 emails on RocketReach.
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