Heather Richards Email & Phone Number

Managing Partner @ Smart Factory IO

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Heather Richards Location

Overland Park, KS, US

Heather Richards Work

Managing Partner @ (April 2025 - Present)
Vice President, Global Client Success @ (January 2019 - February 2025)
Senior Director, Client Success @ (August 2017 - January 2019)
Senior Manager, Client Success Organization @ (December 2015 - March 2017)
Customer Success Manager @ (May 2010 - December 2015)
Vice President of Public Affairs @ Essential Knowledge (October 2007 - November 2009)
National Franchise Sales Manager @ Brooke Insurance Franchise Corporation (May 2005 - October 2007)
President @ Innovative Concepts dba Together (March 1994 - May 2005)

Heather Richards Education

University of Oklahoma

Heather Richards Skills

Customer Relationship Management (CRM)
Strategic Leadership
Change Management
Project Management
Training
Marketing
Business Process Improvement
Vendor Relationships
Business Development
Salesforce.com
Marketing Strategy
Management
Sales
Social Networking
Team Building
Social Media Marketing
New Business Development
Sales Management
Sales Operations
Marketing Communications
AI Productivity
Account Management
Artificial Intelligence (AI)
Artificial Intelligence for Business
Business Acumen
Business Administration
Business Relationship Management
Business Strategy
Client Development
Client Relations
Client Retention Programs
Client Services
Communication
Computer Ethics
Conflict Resolution
Consultative Approach
Consultative Selling
Contract Negotiation
Critical Thinking
Customer Engagement
Customer Experience
Customer Journeys
Customer Retention
Customer Satisfaction
Customer Success
Data Analytics
Data-driven Decision Making
Employee Learning & Development
Employee Management
Employee Training
Executive Reporting
Finance
Financial Services
Generative AI
Generative AI Tools
HRIS Database Management
Human Resources
Human Resources (HR)
Journalism
Key Client Relationships
Key Performance Indicators
Leadership
Marketing Campaigns
Marketing Management
Microsoft CRM
Microsoft Copilot
Microsoft Technologies
Objectives and Key Results (OKRs)
Office 365
Onboarding
Operating Budgets
P&L Management
Partner Relationship Management
Product Management
Product Strategy
Professional Services
Prompt Engineering
Regulatory Compliance
Relationship Building
Reporting Systems
Responsible AI
Revenue & Profit Growth
Salesforce Sales Cloud
Search Engine Technology
Service Quality
Software Implementation
Software Industry
Software as a Service (SaaS)
Solution Implementation
Solution Selling
Strategic Account Growth
Strategic Development
Strategic Partnerships
Strategic Planning
Strategy
Strategy Implementation
Team Management
Technology Needs Analysis
Upselling
Professional Writing
Managerial Finance
Strategic Public Relations Planning
Software Project Management
Manage Client Relationships
Executive Positions
Educational Technology
Microsoft Dynamics
Board of Director experience
Vice Presidents
Cross-functional Team Leadership
Presidents Club
Exceed Sales Goals
CEOs
Customer Relationship Management Crm
Microsoft Office
Cross Functional Team Leadership
Research
Outsourced Marketing
Customer Service
Software as a Service Saas
Customer Relationship Management
Software as a Service

Heather Richards Summary

Heather Richards, based in Overland Park, KS, US, is currently a Managing Partner at Smart Factory IO. Heather Richards brings experience from previous roles at PSI Services LLC and Paycor. Heather Richards holds a University of Oklahoma. With a robust skill set that includes Customer Relationship Management (CRM), Strategic Leadership, Change Management, Project Management, Training and more. Heather Richards has 2 emails and 3 mobile phone numbers on RocketReach.