Customer Success Manager @ (December 2023 - September 2025)
Manager, Customer Outcomes @ (May 2018 - June 2022)
Customer Success @ (December 2014 - September 2016)
Sales Administrator @ (September 2009 - January 2011)
Disability New Business Coordinator @ (August 2008 - July 2009)
Front Desk Agent @ (August 2006 - May 2007)
Reception and Intern @ (June 2000 - August 2005)
Heather Pohle Education
San Francisco State University
English (Conc. Creative Writing)
2012-2014
University of Wisconsin-Madison
Psychology (Zoology)
2003-2012
Heather Pohle Skills
Defining Requirements
Technical Understanding
Relationship Development
Project Plans
Software Implementation
Customer Experience Management
CSM
Business Reviews
Post-Sales
Implementation Experience
Risk Assessment
Requirements Gathering
Troubleshooting
Critical Thinking
Business Systems Implementation
Project Management Software
Product Knowledge
Customer Support
Onboarding
New Hire Training
Handover
Data Analysis
Content Development
Educational Program Design
Account Management
Communication
Customer Satisfaction
Customer Engagement
Customer Retention
Strategy
Coaching
Project Management
Customer Relationship Management (CRM)
Customer Success
Team Leadership
Customer Onboarding
Microsoft Office
Editing
Social Media
Research
PowerPoint
Microsoft Word
Microsoft Excel
Creative Writing
Blogging
Facebook
Customer Service
Heather Pohle Summary
Heather Pohle, based in Chanhassen, MN, US, is currently a Implementation Manager at Kaleidoscope. Heather Pohle brings experience from previous roles at Hoxhunt, Kaleidoscope and Spark Hire, Inc.. Heather Pohle holds a 2012 - 2014 English in Conc. Creative Writing @ San Francisco State University. With a robust skill set that includes Defining Requirements, Technical Understanding, Relationship Development, Project Plans, Software Implementation and more. Heather Pohle has 2 emails and 2 mobile phone numbers on RocketReach.
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