Assistant Vice President, Operation Production Support Specialist and Certified Product Owner @ (May 2018 - May 2019)
Assistant Vice President, Process Improvement Specialist, Senior @ (November 2017 - May 2018)
Quality Assurance and Support Manager, Assistant Vice President @
Central Proof Team Lead @ (October 1997 - April 1998)
Head Teller @ (March 1989 - October 1997)
Supervisor Ii, Mortgage Officer @
Process Analyst and Process Leader, Mortgage Officer @
Customer Service Supervisor and Process Leader, Mortgage Officer @
Payoff Team Lead @
Heather Morgan Education
University of Phoenix
Master of Business Administration ( 2011, 3.70 GPA)
2009-2011
University of Phoenix
Bachelor of Science ( Business Management, 3.73 GPA)
2004-2009
Wayne High School 1982-1986
Heather Morgan Skills
Leadership
Staff Development
Process Improvement
Call Center
Software Documentation
Vendor Management
Business Analysis
Training
Visio
Six Sigma
Team Building
Team Leadership
Relationship Management
Analysis
Banking
Risk Management
Cross-functional Team Leadership
Quality Assurance
Project Management
Operations Management
Call Centers
Management
Change Management
Project Planning
Access
Data Analysis
Requirements Gathering
Business Process
Business Process Improvement
SDLC
Customer Service
CRM
SharePoint
Program Management
Disaster Recovery
Credit
Requirements Analysis
Coaching
PMO
Integration
Business Requirements
Project Portfolio Management
PMP
Interviews
Software Project Management
Networking
Mortgage Servicing
MS Project
Mortgage Banking
Mortgage Lending
Cross Functional Team Leadership
Heather Morgan Summary
Heather Morgan, based in Dayton, OH, US, is currently a Lob Risk Specialist Senior at PNC. Heather Morgan brings experience from previous roles at PNC. Heather Morgan holds a 2009 - 2011 Master of Business Administration in 2011, 3.70 GPA @ University of Phoenix. With a robust skill set that includes Leadership, Staff Development, Process Improvement, Call Center, Software Documentation and more. Heather Morgan has 2 emails and 1 mobile phone numbers on RocketReach.
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