Heather McGavin Email
Director Customer Support @ Advanced Fraud Solutions
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Heather McGavin Location
- Alameda, CA, US
Heather McGavin Work
- 2024 -now Director Customer Support @
- 2020 -2024 Senior Manager Customer Support at Tipalti @
- 2020 -2022 Manager, Customer Support @
- 2018 -2020 Consulting Director, Customer Support @
- 2017 -2018 Director, Customer Success and Support @
- 2016 -2016 Product Support Manager @
- 2005 -2016 Director, Client Services @
- 1999 -2004 Director, Account Management @ I/PRO
Heather McGavin Education
- University of California, Berkeley
BA (English Literature)
- San Francisco State University
MA (English Literature)
Heather McGavin Skills
- Training
- Staffing Plans
- Technical Leadership
- Queues
- Jira
- Dashboards
- Team Management
- Key Performance Indicators
- Customer Satisfaction
- Team Building
- Software Industry
- Salesforce.com Implementation
- Interpersonal Skills
- Client Services
- Customer Retention
- Customer Experience
- Communication
- E-commerce
- Account Management
- Leadership
- Web Analytics
- Email Marketing
- Customer Service
- SaaS
- RightNow
- Team Leadership
- CRM
- Books
- Salesforce.com
- Outsourcing Management
- Motif
- Technical Support
- Copy Editing
- Online Marketplace
- Pivotal CRM
- Content Writing
- Managing Managers
- Zendesk
- marketp
- Community Engagement
- Management
- Project Management
- Online Advertising
- Start-ups
- Analytics
- Strategic Partnerships
- Strategic Planning
- Customer Support
- Customer Relationship Management (CRM)
- Software as a Service (SaaS)
- Software
- eCommerce
- Customer success
- Coaching & Mentoring
- Outsourcing
Heather McGavin Summary
- Heather McGavin, based in Alameda, CA, US, is currently a Director Customer Support at Advanced Fraud Solutions. Heather McGavin brings experience from previous roles at Tipalti, Kforce Inc and Customer Lobby. Heather McGavin holds a BA in English Literature @ University of California, Berkeley. With a robust skill set that includes Training, Staffing Plans, Technical Leadership, Queues, Jira and more. Heather McGavin has 1 emails on RocketReach.
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