Director of Professional Services @ (July 2017 - July 2026)
Professional Services Manager @ (January 2016 - January 2020)
Service Project Manager @ (February 2015 - July 2017)
Dispatch and Helpdesk Supervisor @ (February 2015 - January 2016)
Dispatch Supervisor @ (March 2014 - February 2015)
Dispatcher @ (July 2012 - March 2014)
Accessioner @ Lab West (August 2009 - July 2011)
Heather McClellan Education
La Mirada High School
High School Diploma
1999-1999
Cerritos College
Business Administration and Management (General)
Heather McClellan Skills
Service Management
Service Delivery
Service Desk
IT Outsourcing
IT Service Management
IT Operations
Incident Management
ITIL
Sla
Call Centers
Help Desk Support
Technical Support
Security
Disaster Recovery
Windows XP
Project Management
Windows 7
Customer Service
Windows
Servers
Software Installation
Accounting
Communication
Computer Literacy
Computerized Systems
Confidentiality
Coordinating Meetings
Cost Control
Cross-functional Team Leadership
Customer Relationship Management (CRM)
Decision-Making
Easily Adaptable
Exceeding Customer Expectations
Health and Safety Training
High Performance Teams
High Proficiency
Information Management
Internal & External Clients
Internal and External Communications
Liaison Between Departments
Medical Billing
Microsoft Office
Mitigation Strategies
Monitoring Progress
Multi-task & Handle High-volume Workloads
New Hire Training
On-site Services
Operational Excellence
Operations Management
Optimization
Organization Skills
Organizational Support
Problem Solving
Professional Services Management
Project Risk Assessment
Project Status Reporting
Quality Metrics
Rapid Response
Records Management
Reporting Metrics
Resolving Issues
Resource Management
Sales Operations
Service-Level Agreements (SLA)
Specimen Collection
Success Principles
Teamwork
Technical Planning
Training Assessment
Web Applications
Zoho Creator Low-Code Platform
Heather McClellan Summary
Heather McClellan, based in United States, is currently a Onsite Services Manager at ASR Tech. Heather McClellan brings experience from previous roles at iTEK Services, Inc.. Heather McClellan holds a 1999 - 1999 High School Diploma @ La Mirada High School. With a robust skill set that includes Service Management, Service Delivery, Service Desk, IT Outsourcing, IT Service Management and more. Heather McClellan has 4 emails and 3 mobile phone numbers on RocketReach.
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