Heather Marsten Location
- Kentfield, CA, US
Heather Marsten Work
- 2016 -now Engagement Director @
- 2013 -2015 Customer Support Operations Consultant and Independent Contractor @
- 2006 -2011 Director, Customer Support Operations Strategy @
- 2003 -2006 Director, Customer Care Peoplepc and Earthlink @
- 1999 -2003 Manager of Process Development and Office of the President @ Peoplepc
- 1994 -1999 Team Supervisor, American Express Platinum and Centurion Account @ Lesconcieges
- 1993 -1994 General Manager, Nob Hill Lambourne Hotel @
Heather Marsten Education
- Colo
Bachelor Of Arts (Psychology)
Heather Marsten Skills
- Process Development
- Vendor Relations
- Call Center
- Vendor Management
- Operational Efficiency
- Cross-functional Team Leadership
- Management
- Process Simulation
- Call Centers
- Process Improvement
- Strategy
- Customer Experience
- Service Delivery
- Customer Satisfaction
- Outsourcing
- Operations Management
- Team Building
- Customer Retention
- CRM
- Start-ups
- Program Management
Heather Marsten Summary
- Heather Marsten, based in Kentfield, CA, US, is currently a Engagement Director at goenvoy.co. Heather Marsten brings experience from previous roles at Qumu Corporation, Earthlink and Peoplepc. Heather Marsten holds a Bachelor Of Arts in Psychology @ Colo. With a robust skill set that includes Process Development, Vendor Relations, Call Center, Vendor Management, Operational Efficiency and more. Heather Marsten has 2 emails on RocketReach.
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