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Heather Marsten Location
Kentfield, CA, US
Heather Marsten Work
2016 -now Engagement Director @
2013 -2015 Customer Support Operations Consultant and Independent Contractor @
2006 -2011 Director, Customer Support Operations Strategy @
2003 -2006 Director, Customer Care Peoplepc and Earthlink @
1999 -2003 Manager of Process Development and Office of the President @ Peoplepc
1994 -1999 Team Supervisor, American Express Platinum and Centurion Account @ Lesconcieges
1993 -1994 General Manager, Nob Hill Lambourne Hotel @
Heather Marsten Education
Colo
Bachelor Of Arts (Psychology)
Heather Marsten Skills
Process Development
Vendor Relations
Call Center
Vendor Management
Operational Efficiency
Cross-functional Team Leadership
Management
Process Simulation
Call Centers
Process Improvement
Strategy
Customer Experience
Service Delivery
Customer Satisfaction
Outsourcing
Operations Management
Team Building
Customer Retention
CRM
Start-ups
Program Management
Heather Marsten Summary
Heather Marsten, based in Kentfield, CA, US, is currently a Engagement Director at goenvoy.co. Heather Marsten brings experience from previous roles at Qumu Corporation, Earthlink and Peoplepc. Heather Marsten holds a Bachelor Of Arts in Psychology @ Colo. With a robust skill set that includes Process Development, Vendor Relations, Call Center, Vendor Management, Operational Efficiency and more. Heather Marsten has 2 emails on RocketReach.
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