Heather Mann Email & Phone Number
Customer Insights Manager @ American Electric Power
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Heather Mann Location
- Columbus, OH, US
Heather Mann Work
- Customer Insights Manager @ (May 2023 - Present)
- Customer Insights @ (June 2018 - May 2023)
- Vice President Customer Experience @ (September 2011 - January 2017)
- Vice President, Process Solutions and Change Management @ (May 2008 - September 2011)
- Vice President, Customer Feedback and Solutions @ (January 2005 - May 2008)
- Vice President, Six Sigma Master Black Belt @ (February 2001 - January 2005)
- Assistant Vice President, Quality Monitoring and Operations Analysis @ (February 1997 - February 2001)
- Assistant Manager, Insurance Department @ (January 1992 - February 1997)
Heather Mann Education
- Allegheny College
Bachelor’s Degree (History & Russian)
Heather Mann Skills
- Analytical Skills
- Banking
- Business Analysis
- Business Process Improvement
- Call Quality
- Change Management
- Coaching
- Communication
- Consumer insights
- Continuous Improvement
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Service
- Executive Presentation Development
- Financial Services
- Interpersonal Skills
- Leadership
- Management
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Minitab
- Mortgage Servicing
- Net Promoter Score
- Operations Management
- Presentation Skills
- Professional Communication
- Program Management
- Project Management
- Qualitative & Quantitative Research Methodologies
- Qualitative Research
- Relationship Building
- Root Cause Analysis
- Six Sigma
- Statistical Data Analysis
- Strategic Planning
- Survey Design
- Team Building
- Team Leadership
- Thought Leadership
- Vendor Management
- Visio
- Customer Satisfaction
- Microsoft Word
- Requirements Analysis
- Process Improvement
- Sales
- Qualitative and Quantitative Research Methodologies
Heather Mann Summary
- Heather Mann, based in Columbus, OH, US, is currently a Customer Insights Manager at American Electric Power. Heather Mann brings experience from previous roles at American Electric Power and JPMorgan Chase & Co.. Heather Mann holds a Bachelor’s Degree in History & Russian @ Allegheny College. With a robust skill set that includes Analytical Skills, Banking, Business Analysis, Business Process Improvement, Call Quality and more. Heather Mann has 1 emails and 1 mobile phone numbers on RocketReach.
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