Heather Mann Email & Phone Number
Customer Insights Manager @ American Electric Power
5 free lookup(s).
Heather Mann Location
- Columbus, OH, US
Heather Mann Work
- 2023 -now Customer Insights Manager @
- 2018 -2023 Customer Insights @
- 2011 -2017 Vice President Customer Experience @
- 2008 -2011 Vice President, Process Solutions and Change Management @
- 2005 -2008 Vice President, Customer Feedback and Solutions @
- 2001 -2005 Vice President, Six Sigma Master Black Belt @
- 1997 -2001 Assistant Vice President, Quality Monitoring and Operations Analysis @
- 1992 -1997 Assistant Manager, Insurance Department @
Heather Mann Education
- Allegheny College
Heather Mann Skills
- Customer Experience
- Customer Satisfaction
- Management
- Statistical Data Analysis
- Six Sigma
- Leadership
- Business Process Improvement
- Survey Design
- Presentation Skills
- Relationship Building
- Thought Leadership
- Qualitative & Quantitative Research Methodologies
- Net Promoter Score
- Call Quality
- Vendor Management
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Excel
- Minitab
- Visio
- Analytical Skills
- Root Cause Analysis
- Strategic Planning
- Microsoft Word
- Requirements Analysis
- Process Improvement
- Sales
- Qualitative and Quantitative Research Methodologies
Heather Mann Summary
- Heather Mann, based in Columbus, OH, US, is currently a Customer Insights Manager at American Electric Power. Heather Mann brings experience from previous roles at American Electric Power and JPMorgan Chase & Co.. Heather Mann holds a Allegheny College. With a robust skill set that includes Customer Experience, Customer Satisfaction, Management, Statistical Data Analysis, Six Sigma and more. Heather Mann has 1 emails and 1 mobile phone numbers on RocketReach.
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