Heather Lopez Email & Phone Number
SVP, Customer Experience @ Collective Health
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Heather Lopez Location
- Salt Lake City, UT, US
Heather Lopez Work
- 2024 -now SVP, Customer Experience @
- 2022 -2024 Member @
- 2019 -2024 VP, Service Operations and Readiness @
- 2018 -2019 Global Customer Experience @
- 2017 -2018 Head of International CRM @
- 2014 -2017 Chief of Staff, Marketing Operations @
- 2011 -2014 Global Quality Management Manager @
- 2006 -2011 Member Services Leader @ The Regence Group
Heather Lopez Education
- Western Governors University
Bachelor (Business Management)
2011-2016
Heather Lopez Skills
- Quality Assurance
- Process Improvement
- Call Center
- Hiring
- Training
- Workforce Management
- Customer Service
- Vendor Management
- Six Sigma
- Cross-functional Team Leadership
- Customer Experience
- Leadership Development
- Quality Management
- Change Management
- Business Process Improvement
- Operational Excellence
- Coaching
- Training Delivery
- Program Management
- Call Centers
- Performance Management
- Business Analysis
- Team Leadership
- Strategy
- Recruiting
- Executive Management
- Organizational Effectiveness
- Management
- Leadership
- Collaboration
- Creative Problem Solving
- Cross Functional Relationship Building
- Outsourcing
- Strategic Planning
- Customer Satisfaction
- Team Building
- Employee Training
- Sales
- CRM
- E-commerce
- Analytics
- Product Management
- Project Management
- Agile Methodologies
- Marketing
- Analysis
- Microsoft Office
- Social Media Marketing
- Enterprise Software
- SaaS
- E Commerce
- Cross Functional Team Leadership
- Liaison
Heather Lopez Summary
- Heather Lopez, based in Salt Lake City, UT, US, is currently a SVP, Customer Experience at Collective Health. Heather Lopez brings experience from previous roles at Chief, Collective Health, Tesla and Ancestry. Heather Lopez holds a 2011 - 2016 Bachelor in Business Management @ Western Governors University. With a robust skill set that includes Quality Assurance, Process Improvement, Call Center, Hiring, Training and more. Heather Lopez has 3 emails and 2 mobile phone numbers on RocketReach.
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