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Heather Lambert Location
United Kingdom
Heather Lambert Work
2025 -now Advisor to the Board and Group Sales Director @
2021 -2025 Board Director @
2019 -2025 Group Sales Director @
2016 -2019 Director of UK Key Clients @
2014 -2016 Client Account Director @
2011 -2012 Head of Commercial Development, Financial Services @
2008 -2011 Head of Insurance and Financial Service Sales @
2007 -2008 Head of Account Management @
2005 -2007 Senior Account Manager @
2003 -2005 Claims Unit Manager @
2012 -2013 Head of Affinity Sales and Service @
2001 -2003 UK Claims Operational Resource and Planning Manager ** 17years continuous service 1986-2003** @ Norwich Union Direct-Aviva (rebranded 2002)
2001 -2001 Claims Engineer Planning Manager (6 month secondment role) @ Norwich Union Direct
1997 -2001 Claims Call Centre Manager @ Norwich Union Direct
1997 -1997 Systems Helpdesk Manager (6 month secondment role) @ Hill House Hammond Direct / Ltd
1995 -1997 Customer Service Manager @ Hill House Hammond Direct / Ltd
1986 -1995 Personal Motor and Home Sales Quality Manager (incl. previous roles at Walter Henshaw Ins Brokers) @ Hill House Hammond Direct / Ltd
2001 -2003 UK Claims Operations Resource and Planning Manager @ Norwich Union Direct * 17 years continuous service with Walter Henshaw, HHH, NUD
1993 -1995 Personal Motor and Home Sales Quality Manager @ Hill House Hammond Ltd.
Heather Lambert Education
Royal College of Music 1974-1989
Bishop Rawstorne C of E High School 1981-1986
Heather Lambert Skills
Stakeholder Management
People Management
Change Management
Insurance
Callcenter
Offshore Management
Account Management
New Business Development
Claims Management
Service Delivery
Partner Relationship Management
Customer Focus
Contract Negotiation
Key Account Relationship Management
Customer Oriented
Contact Centers
Manage Client Relationships
People Processes
Building Key Strategic Relationships
Operational Enhancements
Operations Management
Operation Monitoring
Contact Center Strategy
Contact Center Management
Management
Call Centers
Customer Service
B2B
General Insurance
Team Management
Strategy
Business Development
Sales
Financial Services
Team Leadership
CRM
Business Strategy
Relationship Management
Customer Relationship Management Crm
Microsoft Word
Public Speaking
PowerPoint
Business to Business B2b
Customer Relationship Management
Business to Business
Heather Lambert Summary
Heather Lambert, based in United Kingdom, is currently a Advisor to the Board and Group Sales Director at Claims Consortium Group. Heather Lambert brings experience from previous roles at Claims Consortium Group and Crawford & Company. Heather Lambert holds a 1974 - 1989 Royal College of Music. With a robust skill set that includes Stakeholder Management, People Management, Change Management, Insurance, Callcenter and more. Heather Lambert has 2 emails on RocketReach.
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