Heather Lambert Email
Business Consultant
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Heather Lambert Location
- United Kingdom
Heather Lambert Work
- Business Consultant @ HJL Consultancy (May 2025 - Present)
- Advisor to the Board @ (May 2025 - February 2026)
- Board Director @ (January 2021 - May 2025)
- Group Sales Director @ (August 2019 - May 2025)
- Director of UK Key Clients @ (June 2016 - August 2019)
- Client Account Director @ (January 2014 - June 2016)
- Head of Affinity Sales and Service @ (September 2012 - September 2013)
- Head of Commercial Development, Financial Services @ (June 2011 - May 2012)
- Head of Insurance and Financial Service Sales @ (September 2008 - June 2011)
- Head of Account Management @ (October 2007 - September 2008)
- Senior Account Manager @ (April 2005 - October 2007)
- Claims Unit Manager @ (December 2003 - April 2005)
- UK Claims Operational Resource and Planning Manager ** 17years continuous service 1986-2003** @ (June 2001 - December 2003)
- Claims Engineer Planning Manager (6 month secondment role) @ Norwich Union Direct (January 2001 - June 2001)
- Claims Call Centre Manager @ Norwich Union Direct (October 1997 - January 2001)
- Systems Helpdesk Manager (6 month secondment role) @ Hill House Hammond Direct / Ltd (May 1997 - October 1997)
- Customer Service Manager @ Hill House Hammond Direct / Ltd (November 1995 - May 1997)
- Personal Motor and Home Sales Quality Manager (incl. previous roles at Walter Henshaw Ins Brokers) @ Hill House Hammond Direct / Ltd (July 1986 - November 1995)
Heather Lambert Education
- Royal College of Music 1974-1989
- Bishop Rawstorne C of E High School 1981-1986
Heather Lambert Skills
- Stakeholder Management
- People Management
- Change Management
- Insurance
- Callcenter
- Offshore Management
- Account Management
- New Business Development
- Claims Management
- Service Delivery
- Partner Relationship Management
- Customer Focus
- Contract Negotiation
- Key Account Relationship Management
- Customer Oriented
- Contact Centers
- Manage Client Relationships
- People Processes
- Building Key Strategic Relationships
- Operational Enhancements
- Operations Management
- Operation Monitoring
- Contact Center Strategy
- Contact Center Management
- Management
- Call Centers
- Customer Service
- B2B
- General Insurance
- Team Management
- Strategy
- Business Development
- Sales
- Financial Services
- Team Leadership
- CRM
- Business Strategy
- Relationship Management
- Customer Relationship Management Crm
- Microsoft Word
- Public Speaking
- PowerPoint
- Business to Business B2b
- Customer Relationship Management
- Business to Business
Heather Lambert Summary
- Heather Lambert, based in United Kingdom, is currently a Business Consultant at HJL Consultancy. Heather Lambert brings experience from previous roles at Claims Consortium Group and Crawford & Company. Heather Lambert holds a 1974 - 1989 Royal College of Music. With a robust skill set that includes Stakeholder Management, People Management, Change Management, Insurance, Callcenter and more. Heather Lambert has 1 emails on RocketReach.
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