Regional Product Manager @ (July 2021 - August 2023)
Product Manager @ (February 2019 - July 2021)
Claims Team Manager @ (May 2017 - January 2019)
Quality Assurance Specialist @ (October 2012 - May 2017)
Senior Claims Specialist @ (February 2010 - October 2012)
Claims Specialist @ (November 2008 - February 2010)
Claims Adjuster @ (April 2008 - September 2008)
Recruiter @ (January 2007 - January 2008)
Field Adjuster @ (June 2005 - January 2007)
Heather Jones Education
University of Tennessee, Knoxville
BS (Marketing)
Heather Jones Skills
Analytical Skills
Auto Claims
Business Case Development
Casualty Insurance
Change Management
Claim Investigation
Claims Handling
Claims Management
Claims investigation
Collaboration Solutions
Collaborative Problem Solving
Commercial Insurance
Committees
Communication
Conflict Resolution
Continuous Improvement
Customer Relationship Management (CRM)
Customer Service
Data Analysis
General Insurance
Go-to-market Strategy
Insurance
Leadership
Lean Management
Liability
Life Insurance
Litigation
Management
Market Research
Medical Terminology
Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft Power BI
Microsoft PowerPoint
Microsoft Word
Multitasking
Negotiation
Personal Lines Auto
Presentations
Pricing Strategy
Product Management
Product Marketing
Project Management
Property & Casualty Insurance
Property Damage
Proposal Management
Public Speaking
Risk Analysis
Self-confidence
Strategic Partner Relationship Management
Subject Matter Experts
Teamwork
Trend Analysis
Voice of the Customer
Heather Jones Summary
Heather Jones, based in Buford, GA, US, is currently a Claims Advocate and Risk Management Consultant at Lyft. Heather Jones brings experience from previous roles at American National, LexisNexis Risk Solutions, Safeco Insurance and Liberty Mutual Insurance. Heather Jones holds a BS in Marketing @ University of Tennessee, Knoxville. With a robust skill set that includes Analytical Skills, Auto Claims, Business Case Development, Casualty Insurance, Change Management and more. Heather Jones has 1 emails on RocketReach.
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