2014 -2016 Director Nurse Advice Line and Member Navigation @
2012 -2014 Deputy Account Manager @ ACS, A Xerox Company, Government Healthcare Solutions
2007 -2012 Director, Customer Care Center @ Lovelace Health Plan
2004 -2007 Manager, Customer Care Center @ Lovelace Health Plan
2003 -2004 Unit Supervisor @ Health Care Horizons/Molina Healthcare
2002 -2003 Program Integrity Supervisor @ Health Care Horizons
2000 -2002 Claims Supervisor @ Health Care Horizons
1997 -2000 Training and Auditing Specialist @ Healthcare Horizons
1995 -1997 Claims Processing Technician, Finance @ Lovelace Health Plan
Heather Ingram Education
Lake Forest College
BA (Sociology; Anthropology and French)
1991-1995
Centre d'Etudes Françaises 1994-1994
Santa Fe High School 1987-1991
Heather Ingram Skills
Medicare
Medicaid
Healthcare
Managed Care
Health Insurance
Provider Relations
Process Improvement
HIPAA
Healthcare Management
Insurance
Claim
Healthcare Information Technology
Data Analysis
Customer Service
Strategic Planning
Team Building
Software Documentation
Health Policy
Healthcare Consulting
Network Development
Hospitals
Training
Medical Billing
EMR
Disease Management
Account Management
Revenue Cycle
HMO
Policy
Healthcare Industry
Credentialing
Utilization Management
EHR
Management
Leadership
Medicare Part D
Vendor Management
Medical Compliance
Program Management
Budgets
CRM
Physicians
PPO
Strategy
Time Management
Call Centers
Quality Improvement
Claims Resolution
Physician Relations
Employee Benefits
Microsoft Excel
Heather Ingram Summary
Heather Ingram, based in Albuquerque, NM, US, is currently a Client Account Leadership Senior Manager at Accenture. Heather Ingram brings experience from previous roles at Presbyterian Healthcare Services, ACS, A Xerox Company, Government Healthcare Solutions and Lovelace Health Plan. Heather Ingram holds a 1991 - 1995 BA in Sociology; Anthropology and French @ Lake Forest College. With a robust skill set that includes Medicare, Medicaid, Healthcare, Managed Care, Health Insurance and more. Heather Ingram has 4 emails and 2 mobile phone numbers on RocketReach.
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