Information Technology Help Desk Manager @ (July 2012 - March 2013)
Information Technology Help Desk Analyst @ (October 2010 - September 2012)
Contract Musician - Soprano @ (October 2007 - August 2012)
Computer Lab Manager @ (September 2006 - August 2010)
Heather Hershey Education
The University of Georgia
Master of Science (MS) (Artificial Intelligence)
Kent State University
Graduate Certificate (Knowledge Management)
The University of Akron
BA (Sociology)
Perry High School
High School Diploma
Heather Hershey Skills
Account Management
Adobe Creative Suite
Agentic Commerce
Agile Methodologies
Analytical Skills
Artificial Intelligence (AI)
Brand Awareness
Brand Strategy
Budget Management
Business Case Preparation
Business Development
Business Insights
Business Planning
Business Strategy
Business-to-Business (B2B)
CSS
Competitive Analysis
Conflict Resolution
Corporate Strategy
Creative Problem Solving
Creative Strategy
Critical Thinking
Cross-functional Team Leadership
Customer Acquisition
Customer Facing Roles
Customer Relationship Management (CRM)
Data Analysis
Data Analytics
Data Annotation
Data-driven Decision Making
Digital Business
Digital Marketing
Digital Strategy
E-commerce
Email Marketing
Entrepreneurship
Executive Management
Executive Visibility
Final Cut Pro
General Management
Growth Strategies
HTML
Help Desk Support
Identifying New Opportunities
Implementation Plans
Industry standards
Key Account Management
Key Performance Indicators
Lead Generation
Leadership
Management
Market Analysis
Market Planning
Market Research
Market Sizing
Marketing Strategy
Marketing Strategy Development
Microsoft Office
Multi-channel Marketing
Natural Language Processing (NLP)
New Business Development
Online Marketing
Organization Skills
P&L Management
Pattern Recognition
Problem Solving
Product Marketing
Product Naming
Product Strategies
Project Management
Public Speaking
Relationship Building
Research
Resource Allocation
Resource Optimization
Retention Strategies
Sales Campaigns
Sales Enablement
Search Engine Marketing (SEM)
Search Engine Optimization (SEO)
Sizing
Social Influence
Social Media
Social Media Marketing
Social Networking
Software as a Service (SaaS)
Stakeholder Engagement
Strategic Initiatives
Strategic Planning
Strategic Roadmaps
Strategic Thinking
Strategic Visionary
Strategy
Team Building
Team Management
Training
Troubleshooting
Vendor Management
Web Analytics
Youtube
Heather Hershey Summary
Heather Hershey, based in Canton, OH, US, is currently a Senior Research Director, Digital Commerce and Agentic Commerce Strategies at IDC. Heather Hershey brings experience from previous roles at IDC, MACH Alliance and DBA: Surreptitious Sobriquet, LLC . Heather Hershey holds a Master of Science (MS) in Artificial Intelligence @ The University of Georgia. With a robust skill set that includes Account Management, Adobe Creative Suite, Agentic Commerce, Agile Methodologies, Analytical Skills and more. Heather Hershey has 2 emails and 2 mobile phone numbers on RocketReach.
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