Heather Hafner Email & Phone Number
Implementation and Customer Success @ Penguin Benefits
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Heather Hafner Location
- Denver, CO, US
Heather Hafner Work
- Implementation and Customer Success @ (October 2025 - Present)
- Director, Customer Success @ (June 2023 - June 2024)
- Senior Manager, Customer Success @ (November 2022 - May 2023)
- Manager, Customer Success @ (May 2020 - November 2022)
- Director Of Client Services @ (February 2017 - February 2020)
- Implementation Account Manager @ (February 2016 - February 2017)
- Implementation Business Analyst @ (August 2010 - January 2016)
- Professional Services Consultant @ (November 2006 - August 2010)
- Quality Assurance Representative @ (August 2004 - June 2006)
Heather Hafner Education
- University of Wisconsin-Stevens Point
Bachelor's degree (Psychology)
Heather Hafner Skills
- ADA Compliance
- Access
- Account Management
- Benefits Administration
- Business Analysis
- Business Process Improvement
- Client Services
- Coaching
- Consulting
- Crystal Reports
- Customer Journeys
- Customer Management
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Service
- Customer Success
- Data Analysis
- Databases
- Expansion Strategies
- FMLA
- Forecasting
- JIRA
- Leadership
- Leave of Absence Administration
- Leave of Absence Management
- Microsoft Excel
- Microsoft Office
- Microsoft SQL Server
- Microsoft Word
- Personal Development
- PowerPoint
- Process Improvement
- Professional Services
- Project Management
- Quality Assurance
- Resource Management
- SDLC
- SQL
- SQL Server Management Studio
- Salesforce.com
- SharePoint
- Slack
- Software Documentation
- Team Management
- Training
- U.S. Family and Medical Leave Act (FMLA)
- Visio
- XML
- strikedeck
- Sales
- Public Speaking
Heather Hafner Summary
- Heather Hafner, based in Denver, CO, US, is currently a Implementation and Customer Success at Penguin Benefits. Heather Hafner brings experience from previous roles at Iterable and AbsenceSoft. Heather Hafner holds a Bachelor's degree in Psychology @ University of Wisconsin-Stevens Point. With a robust skill set that includes ADA Compliance, Access, Account Management, Benefits Administration, Business Analysis and more. Heather Hafner has 2 emails and 1 mobile phone numbers on RocketReach.
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