Patient Access Supervisor @ (May 2024 - February 2025)
Call Center Supervisor @ (November 2015 - April 2024)
Heather Dolan Education
Fortis College-Towson
Medical Assistant (Medicine)
Howard Community College
General Studies
Heather Dolan Skills
Attention to Detail
Call Quality
Coaching
Coaching & Mentoring
Communication
Coordinating Meetings
Customer Experience
Customer Satisfaction
Customer Service
Customer Service Systems
Employee Relations
Healthcare
Interpersonal Skills
Job Aids
Key Performance Indicators
Leadership
Leading Meetings
Management Software
Meeting Planning
Meeting Scheduling
Navigation
OnTime
Operations Management
Organizing Meetings
Phone Etiquette
Problem Solving
Quality Assurance
Relationship Development
Reliability
Reporting
Service Focused
Service Levels
Skilled Multi-tasker
Supervisory Skills
Team Leadership
Written Communication
Heather Dolan Summary
Heather Dolan, based in Parkville, MD, US, is currently a Regional Manager Access Management at ATI Physical Therapy. Heather Dolan brings experience from previous roles at ATI Physical Therapy and National Spine & Pain Centers. Heather Dolan holds a Medical Assistant in Medicine @ Fortis College-Towson. With a robust skill set that includes Attention to Detail, Call Quality, Coaching, Coaching & Mentoring, Communication and more. Heather Dolan has 1 emails on RocketReach.
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