Senior Technical Program Manager @ (April 2018 - October 2021)
Senior Technical Program Manager @ (July 2015 - April 2018)
Program Manager @ (June 2014 - July 2015)
Senior Engineering Manager @ (January 2013 - June 2014)
Senior Manager @ (July 2010 - January 2013)
Heather Cooper Education
University of Arizona
Bachelor of Science - BS (Computer Science)
University of California, Davis
Viticulture and Enology
Heather Cooper Skills
Management
Leadership
Team Building
Driving Results
Big Data
Scrum
Strategic Planning
Customer Service
CRM
Hiring
Analysis
Project Management
Program Management
Operations Management
Customer Retention
Forecasting
Sales Management
Vendor Management
Agile Methodologies
Release Management
Statistical Data Analysis
Workforce Management
Process Engineering
Business Process Improvement
SaaS
Salesforce.com
Microsoft Excel
SQL
HRIS
JIRA
Employee Training
Cross-functional Team Leadership
Coaching
Leadership Development
Creative Problem Solving
Servant Leadership
Launch Operations
Metric Development
Cross-departmental Communication
End User Training
Large Scale Change Management
Kronos
Capital Budgeting
Technical Project Leadership
Project Portfolio Management
Customer Relationship Management (CRM)
AI Governance
AI Transformation
Applied Machine Learning
Artificial Intelligence (AI)
Causal Inference
Claude Agent SDK
Claude Code
Data Build Tool (DBT)
Data Engineering
Data Management
Data mesh
DataHub Open Source Project
Engineering Leadership
Engineering Management
Graph Databases
Knowledge Graphs
Large Language Model Operations (LLMOps)
MLOps
Multi-agent Systems
Natural Language Processing (NLP)
Ontology Engineering
Python (Programming Language)
Reinforcement Learning
Retrieval-Augmented Generation (RAG)
Semantic Modeling
Snowflake
Software Project Management
P&L Management
Inventory Management
HTML
Voice of the Customer
Key Performance Indicators
Contact Center Management
Customer Success
Online Help Development
Community Development
Online Campaign Management
User Acceptance Testing
Telephony
NetSuite
Stakeholder Management
Sales Operations
EHR
Organization Restructuring
Operational Efficiency
Sales and Marketing
Cross Functional Team Leadership
Strategic Operational Planning
Requirements Gathering
Online Campaign
Contact Center
Meaningful Use
Human Resources
Saas Operations
Cross Selling
New Product Launch
Managing Startups
Microsoft Office
Training
Go to Market Strategy
Statistical Data
Customer Acquisition
Documentation
Scheduling
Service Delivery
Large Scale Change
Cross Functional Team
Managing High Growth
Retail
Online Marketing Strategy
Sales Strategy and Management
Business Analysis
Customer Service Management
Solutions
Business Operations
Customer Relationship Management
Performance Management
Cross Departmental Communication
New Products/Services Development
Design Thinking
Exact Target
Development/Management Kpis
Business Model Innovation
Practice Management
Agile Project Management
Account Management
Board Presentations
Technical Leadership
Visio
Scalable Systems
Key Performance
Community Management
Email Marketing
User Research
Cross Departmental
Recruiting
Apple
HR Solutions
Customer Relationship Management Crm
Heather Cooper Summary
Heather Cooper, based in San Jose, CA, US, is currently a Senior Engineering Manager at Apple. Heather Cooper brings experience from previous roles at Apple and Practice Fusion. Heather Cooper holds a Bachelor of Science - BS in Computer Science @ University of Arizona. With a robust skill set that includes Management, Leadership, Team Building, Driving Results, Big Data and more. Heather Cooper has 3 emails and 2 mobile phone numbers on RocketReach.
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