Heather Clair Email & Phone Number
Business Operations Manager @ General Dynamics Information Technology
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Heather Clair Location
- Arlington, VA, US
Heather Clair Work
- 2026 -now Business Operations Manager @
- 2023 -now Senior Project Manager @
- 2021 -now Knowledge Manager, United States Battlefield Information Collection and Exploitation Systems @
- 2020 -now Risk Manager, United States Battlefield Information Collection and Exploitation Systems Extended @
- 2018 -2020 Quality Manager, United States Battlefield Information Collection and Exploitation Systems Extended @
- 2018 -2019 CSI SME and Program Closure Specialist, Transportation Security Administration @
- 2018 -2018 Continual Service Improvement Director @
- 2017 -2018 Asset and Configuration Manager @
- 2017 -2017 Deputy Program Manager @
- 2016 -2017 Area Manager Lead @
- 2016 -2016 Asset and Configuration Manager @
- 2015 -2016 Senior Professional Service Delivery Coordinator @
- 2014 -2016 Knowledge Management Engineer @
- 2013 -2014 Quality and Training Lead @
- 2012 -2013 Quality Analyst and Instructional Trainer @
- 2008 -2012 QA Analyst @
- 2007 -2008 Customer Service Representative @
- 2007 -2007 Administrative Assistant and Junior Hardware Technician @ SI International, Tek Systems, Inc.
Heather Clair Education
- Chantilly Highschool
General
1996-1997
Heather Clair Skills
- Metrics
- Customer Service
- Customer Experience
- Quality Assurance
- Requirements Analysis
- Team-oriented
- Training
- Training Delivery
- People Skills
- ITIL v3 Foundations Certified
- Call Center
- Siebel
- Call Centers
- Software Documentation
- Process Improvement
- Vendor Management
- Program Management
- ITIL
- Hardware Installation
- Active Directory
- Quality Management
- Enterprise Software
- Blackberry Enterprise Server
- RSA Tokens
- Remote Desktop
- Microsoft Office
- Help Desk Support
- Leadership
- HP Service Manager
- Software Installation
- Ticketing Software
- Management
- SharePoint
- Troubleshooting
- Computer Hardware
- User Acceptance Testing
- BMC Remedy
- Integration
- Technical Support
- PMP
- Quality Center
- Software Quality Assurance
- Employee Engagement
- Quality Control
- Performance Management
- Personal Development
- Information Security
- Service Delivery
- System Testing
- Requirements Gathering
- System Deployment
- Team Oriented
Heather Clair Summary
- Heather Clair, based in Arlington, VA, US, is currently a Business Operations Manager at General Dynamics Information Technology. Heather Clair brings experience from previous roles at General Dynamics Information Technology. Heather Clair holds a 1996 - 1997 General @ Chantilly Highschool. With a robust skill set that includes Metrics, Customer Service, Customer Experience, Quality Assurance, Requirements Analysis and more. Heather Clair has 3 emails and 1 mobile phone numbers on RocketReach.
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