Heather Arthur Email & Phone Number
Vice President, Canada Contact Centres @ Scotiabank
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Heather Arthur Location
- Toronto, ON, CA
Heather Arthur Work
- Vice President, Canada Contact Centres @ (January 2024 - Present)
- Vice President, Rogers Customer Care Operations @ (November 2017 - Present)
- Director @ (November 2016 - December 2019)
- Master Facilitator @ Lead Without Title Global (October 2014 - October 2018)
- Senior Director, Business Care Operations @ (January 2017 - November 2017)
- Director, Business Service Delivery and Assurance @ (January 2011 - January 2017)
- Senior Manager, Business Customer Care @ (August 2009 - December 2010)
- Director - Business Sales and Service Customer Care @ (August 2005 - August 2009)
- Manager - Intensive Coaching Unit @ (March 2004 - August 2005)
- Manager, Sales @ (January 1996 - January 2005)
Heather Arthur Education
- Harvard Business School Executive Education 2018-2018
- Neuro-Linguistic Programming Practitioner Training 2010-2011
- University of Phoenix 2006-2009
- Seneca Polytechnic 1993-1996
Heather Arthur Skills
- Call Center
- CRM
- Change Management
- Coaching
- Team Leadership
- Customer Experience
- Customer Retention
- Telecommunications
- Customer Satisfaction
- Business Development
- Process Improvement
- Leadership
- Customer Service
- Corporate Training
- Sales
- Employee Engagement
- B2B
- Team Building
- Training
- Management
- Program Management
- Call Centers
- Sales Process
- Vendor Management
- Time Management
- Cross-functional Team Leadership
- Team Management
- SDLC
- Sales Management
- Project Management
- Project Planning
- Wireless
- Contact Centers
- Performance Management
- Business Process Improvement
- Outsourcing
- Business Analysis
- Forecasting
- Operations Management
- Sales Operations
- Business Strategy
- Strategic Planning
- New Business Development
- Employee Training
- Strategy
- Customer Relationship Management Crm
- Microsoft Word
- Microsoft Excel
- Cross Functional Team Leadership
- Business To Business B2B
- Marketing
- Customer Relationship Management
- Business to Business
Heather Arthur Summary
- Heather Arthur, based in Toronto, ON, CA, is currently a Vice President, Canada Contact Centres at Scotiabank. Heather Arthur brings experience from previous roles at Rogers Communications, Brampton Board of Trade and Lead Without Title Global. Heather Arthur holds a 2018 - 2018 Harvard Business School Executive Education. With a robust skill set that includes Call Center, CRM, Change Management, Coaching, Team Leadership and more. Heather Arthur has 3 emails and 4 mobile phone numbers on RocketReach.
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