Hazel Lunn Email
Head of Technology and Infrastructure @ Luton Borough Council
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Hazel Lunn Location
- Luton, GB
Hazel Lunn Work
- Head of Technology and Infrastructure @ (December 2025 - Present)
- Head of Digital and Data Solutions @ (September 2024 - December 2025)
- Head of Information Technology @ (July 2022 - October 2024)
- Technology Business Partner @ (September 2018 - October 2024)
- Contact Center Manager @ (February 2016 - August 2018)
- Business Analyst @ (May 2014 - February 2016)
- Resources and Performance Manager @ (June 2007 - May 2014)
- Call Centre Officer @ (June 2005 - June 2007)
- Training and Policy Officer @ (June 2003 - June 2005)
- Mortgage underwriter @ (January 1995 - January 2003)
- Customer advisor @ (January 1994 - January 1995)
Hazel Lunn Education
- Manshead upper school 1987-1989
- Hammersmith county 1984-1987
Hazel Lunn Skills
- Policy
- Government
- Call Center Architecture
- Operations Management
- Customer Service
- Contact Centre Management
- Performance Improvement
- Lean Transformation
- Web Chat
- PRINCE2
- Governance
- Project Management
- Call Centers
- Change Management
- Alcatel
- Public Sector
- Program Management
- Performance Management
- Stakeholder Engagement
- Customer Experience
- Stakeholder Management
- Digital Transformation
- System Administration
- Web Services
- VoIP protocols SIP
- Local Government
- Digital Strategy
- Mortgage Lending
- Key Performance Indicators
- Channel Strategy
- Business Transformation
- Avaya IP Telephony
- Service Improvement
- IT Enabled Business Transformation
- Resource Management
- Acd Management
- Call Centre Technologies
- Contact Centers
- Avaya Communication Manager
- Vector Design
- Multimedia
- Project Delivery
- Management
- Business Process Improvement
- IVR
- Research
- Requirements Gathering
- Requirements Analysis
- Technical Translation
- Fault Resolution
- Fault Management
- Technical Solution Design
- Asset Management
Hazel Lunn Summary
- Hazel Lunn, based in Luton, GB, is currently a Head of Technology and Infrastructure at Luton Borough Council. Hazel Lunn brings experience from previous roles at Luton Borough Council. Hazel Lunn holds a 1987 - 1989 Manshead upper school. With a robust skill set that includes Policy, Government, Call Center Architecture, Operations Management, Customer Service and more. Hazel Lunn has 1 emails on RocketReach.
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