Hazel Hughes Email
Customer Experience Consultant @ SignalCX
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Hazel Hughes Location
- Windsor, GB
Hazel Hughes Work
- Customer Experience Consultant @ (March 2024 - Present)
- Volunteer - Smart Works Reading @ (February 2024 - Present)
- Customer Experience Specialist @ (May 2023 - December 2023)
- Customer Experience Lead @ (November 2021 - April 2023)
- Head of Group Customer Support @ (November 2020 - October 2021)
- Director Guest Service Experience @ (July 2019 - July 2020)
- VP International Customer Experience @ (June 2018 - April 2019)
- Customer Experience and Operations Director @ (April 2017 - June 2018)
- Senior Manager, Customer Experience and Service Delivery @ (October 2014 - March 2017)
- Director of Customer Service @ (May 2013 - June 2014)
- Head of Customer Service Development @ (October 2011 - December 2012)
- Customer Experience Design and Development Manager @ (May 2007 - September 2011)
- Fleet Development Manager, Inflight Service @ (June 2003 - April 2007)
- UK Customer Relations Manager @ (December 2000 - May 2003)
- Various roles within Telephone Sales UK @ (April 1993 - November 2000)
Hazel Hughes Education
- Oxford Brookes University
(Management Studies Diploma)
1999-2000 - London Business School
(Strategic Marketing)
1998-1999 - Williamwood High School 1985-1991
Hazel Hughes Skills
- Service Design
- Program Management
- Cross-functional Team Leadership
- Complaint Management
- Operations Management
- Customer Experience
- Change Management
- Airlines
- Stakeholder Management
- Strategy
- Management
- Airports
- Performance Management
- Project Planning
- Process Improvement
- Service Delivery
- Business Process Improvement
- Culture Change
- Leadership
- Customer Service
- Negotiation
- Team Management
- Team Leadership
Hazel Hughes Summary
- Hazel Hughes, based in Windsor, GB, is currently a Customer Experience Consultant at SignalCX. Hazel Hughes brings experience from previous roles at Smart Works Charity, Sainsbury's, McCarthy Stone and McCarthy & Stone. Hazel Hughes holds a 1999 - 2000 Oxford Brookes University. With a robust skill set that includes Service Design, Program Management, Cross-functional Team Leadership, Complaint Management, Operations Management and more. Hazel Hughes has 2 emails on RocketReach.
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