Hazel Hogfress Email
Head of Service Operations @ Gigaclear
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Hazel Hogfress Location
- Newbury, GB
Hazel Hogfress Work
- Head of Service Operations @ (June 2023 - Present)
- IT Service Manager @ (September 2021 - June 2023)
- Senior IT Operations Manager @ (July 2014 - September 2021)
- Operations Manager @ (February 2013 - July 2014)
- O2 Unify Operations Manager @ (May 2011 - February 2013)
- Service Desk Manager @ (October 2009 - May 2011)
- Group Leader @ (January 2003 - October 2009)
- Service Delivery Account Manager @ Jewson (January 2000 - January 2003)
- Support Consultant @ (January 1994 - September 1999)
Hazel Hogfress Education
- University of Stirling
MSc (IT)
1991-1992 - Glasgow Caledonian University
BA (Sociology)
1984-1988
Hazel Hogfress Skills
- Account Management
- Business Planning
- Business Process Improvement
- Change Management
- Coaching Staff
- Continuous Improvement
- Cost Center Management
- Cross-functional Team Leadership
- Customer Escalation Management
- Customer Satisfaction
- Customer Service
- Customer Support
- IT Management
- IT Operations
- IT Outsourcing
- IT Service Delivery
- IT Service Management
- IT Transformation
- ITIL
- ITIL Certified
- Incident Management
- Leadership
- Managed Services
- Management
- Outsourcing
- Problem Management
- Process Improvement
- Project Delivery
- Recruiting
- Resource Management
- SLA
- Service Delivery
- Service Delivery Management
- Service Design
- Service Desk
- Service Implementation
- Service Improvement
- Service Level Management
- Service Management
- Stakeholder Management
- Strategy
- Team Building
- Team Leadership
- Technical Support
- Telecommunications
- Transition Management
- Troubleshooting
- Vendor Management
- World Class Customer Service
- Cross Functional Team Leadership
Hazel Hogfress Summary
- Hazel Hogfress, based in Newbury, GB, is currently a Head of Service Operations at Gigaclear. Hazel Hogfress brings experience from previous roles at Hampshire Trust Bank, Nationwide Building Society, Telefónica UK and 2e2. Hazel Hogfress holds a 1991 - 1992 MSc in IT @ University of Stirling. With a robust skill set that includes Account Management, Business Planning, Business Process Improvement, Change Management, Coaching Staff and more. Hazel Hogfress has 2 emails on RocketReach.
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