Hazel Hogfress Email
Head of Service Operations @ Gigaclear
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Hazel Hogfress Location
- Newbury, GB
Hazel Hogfress Work
- 2023 -now Head of Service Operations @
- 2021 -2023 IT Service Manager @
- 2014 -2021 Senior IT Operations Manager @
- 2013 -2014 Operations Manager @
- 2011 -2013 O2 Unify Operations Manager @
- 2009 -2011 Service Desk Manager @
- 2003 -2009 Group Leader @
- 2000 -2003 Service Delivery Account Manager @ Jewson
- 1994 -1999 Support Consultant @
Hazel Hogfress Education
- University of Stirling
MSc (IT)
1991-1992 - Glasgow Caledonian University
BA (Sociology)
1984-1988
Hazel Hogfress Skills
- Service Delivery
- Managed Services
- Service Desk
- Service Improvement
- IT Service Management
- Team Leadership
- Management
- IT Operations
- Resource Management
- Project Delivery
- Change Management
- Problem Management
- ITIL Certified
- Customer Satisfaction
- Service Management
- Outsourcing
- ITIL
- Technical Support
- Leadership
- Customer Service
- Service Level Management
- IT Outsourcing
- Service Design
- Service Implementation
- Team Building
- Cross-functional Team Leadership
- Customer Support
- Continuous Improvement
- Customer Escalation Management
- World Class Customer Service
- Recruiting
- Coaching Staff
- Cost Center Management
- IT Management
- Process Improvement
- Telecommunications
- Business Planning
- Strategy
- Account Management
- Vendor Management
- Sla
- Incident Management
- Troubleshooting
- Stakeholder Management
- Cross Functional Team Leadership
Hazel Hogfress Summary
- Hazel Hogfress, based in Newbury, GB, is currently a Head of Service Operations at Gigaclear. Hazel Hogfress brings experience from previous roles at Hampshire Trust Bank, Nationwide Building Society, Telefónica UK and 2e2. Hazel Hogfress holds a 1991 - 1992 MSc in IT @ University of Stirling. With a robust skill set that includes Service Delivery, Managed Services, Service Desk, Service Improvement, IT Service Management and more. Hazel Hogfress has 2 emails on RocketReach.
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