Customer Success Manager @ (January 2022 - August 2023)
Customer Experience Manager @ (October 2020 - June 2021)
Account Manager @ (June 2015 - September 2020)
Project Coordinator @ (October 2014 - May 2015)
Customer Relationship Manager @ (January 2013 - September 2014)
Pre-Sales Manager @ (September 2011 - December 2012)
Executive Assistant to Chief Executive Officer @ (August 2010 - January 2012)
Legal Assistant @ (January 2008 - January 2010)
Legal Assistant @ (January 2007 - January 2008)
Legal Assistant @ (January 2007 - January 2008)
Legal Assistant (Contract Roles) @ (April 2005 - March 2007)
Legal Assistant @ (January 1999 - January 2005)
Hayley Williams Education
Australian Training College
Diploma of Management
2012-2013
Persuasive Tender and Proposal Writing Master Class 2012-2012
Hayley Williams Skills
Account Management
Account Planning
Active Listening
Business Case Preparation
Business Process Improvement
Business Reviews
CRM
Change Management
Commercial Negotiation
Communication
Construction Law
Contract Negotiation
Cross-Selling
Customer Advocacy
Customer Engagement
Customer Insight
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer-Focused Selling
Data Analysis
Employee Relations
Forecasting
Human Resources Information Systems (HRIS)
Intellectual Property
Key Performance Indicators
Lead Qualification
Leadership
Management
Microsoft Office
Mid-Market
Negotiation
Onboarding
Performance Management
Presentations
Project Delivery
Project Plans
Relationship Building
Renewals
Requirements Gathering
Revenue Generation
Sales
Sales Performance
Sales Processes
Software as a Service (SaaS)
Stakeholder Management
Strategic Relationships
Strategy
Talent Management
Technology Start-up
Project Management
Public Speaking
Procurement
Strategic Planning
Portfolio Management
Sales Management
Customer Relationship Management Crm
Banking
Customer Relationship Management
Hayley Williams Summary
Hayley Williams, based in Melbourne, VIC, AU, is currently a Customer Success Manager at PEEPLCOACH. Hayley Williams brings experience from previous roles at Vieple | Video Interviewing, ELMO Software and Fonterra. Hayley Williams holds a 2012 - 2013 Diploma of Management @ Australian Training College. With a robust skill set that includes Account Management, Account Planning, Active Listening, Business Case Preparation, Business Process Improvement and more. Hayley Williams has 1 emails on RocketReach.
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