HawkCX Information

HawkCX helps its clients grow and prosper by developing a great customer experience which enables them to consistently exceed customer expectations. We use tried and tested tools and techniques that have been developed specifically for service providers to improve their customer experience. Our partners have been hand-picked to provide sector specific knowledge and experience that brings immediate benefits to organisations. HawkCX founder, Angus Blackwood, says “Having spent many years leading customer service teams within major service providers I am passionate about helping people provide great service. This requires clarity of vision, recruiting great people, enabling front line employees with straightforward processes and intuitive support systems,, constantly listening to customer feedback and instilling a culture of continuous improvement”. Companies need to deliver a great customer experience if they are to be successful – recent research by Gartner found that "91% of marketing leaders believe that in two years they will be competing primarily on the basis of the customer experience" (source: Gartner 2014). We are a single-stop-shop of customer experience knowledge, resources and expertise focused purely on service providers. Our technology toolset is intuitive, easy to implement and enables insight gathering, analytics and action-planning, all displayed on a configurable dashboard. A compelling customer experience isn't just 'nice to have' - research company B2B International found that “Three-quarters of those who switch suppliers/brands relate this to a poor customer experience and service”. So invest in your customers, grow your business and let HawkCX help you become the service provider of choice!