Hatch Consulting Services Information

We are a management consulting firm specializing in creating a sustained competitive advantage for our clients by collaborating to solve their most pressing challenges and achieve measurable results. With over 50 years of combined experience operating and managing off-shore, domestic and work-at-home environments, Hatch Consulting Services brings a kaleidoscope of perspectives and unique strategies that help companies rise above their competition. Whether supporting small business start-ups with diversification strategies and cost management solutions or helping large organizations create and maintain a best-in-class service operation, Hatch Consulting Services leverages the passion, dedication and drive of its team to exceed your expectations. Our specialties include: Contact Center Health Assessment Work-at-Home Readiness Assessment Off-shore/Footprint Strategy Workforce planning/contact center staffing strategy Start-up/New Launch Implementations Business Diversification strategy Vendor/Outsourcing Assessment Contract Management and Performance Evaluations Hiring/Sourcing and Retention Strategy Associate Engagement Improvement Initiatives Risk Assessment/Compliance Audit Sample of Systems or methodologies used in solution development initiatives: Avaya, Rockwell, CISCO ICM, ININ, LivePerson, 24/7, Adobe Connect, NICE, Aspect, SalesForce, VOIP, VPN, CallMiner, Verint, Astute Solutions, Radian6 Google/Adobe/Microsoft office products, Six Sigma & LEAN Methodologies, NPS, CSAT and VOC Strategies