Merchant Operations Manager @ (October 2021 - May 2025)
Customer Service Agent, Back Office @ (September 2020 - September 2021)
Assistant Manager, Network Management @ (March 2020 - September 2020)
Assistant Manager, Network Management @ Integrated Health Plans (June 2015 - March 2020)
Assistant Manager, MY Contact Centre @ (February 2013 - May 2015)
Customer Service Executive @ (October 2010 - February 2013)
Hashim Ghafar Education
Universiti Malaysia Terengganu
Bachelor's degree (Mathematic Computation)
2005-2007
Hashim Ghafar Skills
Business Development
Business Operations
Business Process Improvement
Conflict Management
Critical Thinking
Cross-functional Team Leadership
Customer Experience Management
Customer Relationship Management (CRM)
Customer Retention
Customer Service
Email Etiquette
Emotional Intelligence
Fraud Investigations
Fraud Prevention
KYC
Leadership
Management Style
Merchant Card Processing
Merchant Growth
Networking
Operations Management
People Management
Problem & Crisis Management
Problem Solving
Procurement
Project Management
Recruiting
Refunds
Return Merchandise Authorisation (RMA)
Service Quality
Software as a Service (SaaS)
Team Leadership
Hashim Ghafar Summary
Hashim Ghafar, based in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MY, is currently a Merchant Onboarding Manager at TabSquare.AI. Hashim Ghafar brings experience from previous roles at Qashier, Xetron Solutions Sdn Bhd, Doctor Anywhere and Integrated Health Plans. Hashim Ghafar holds a 2005 - 2007 Bachelor's degree in Mathematic Computation @ Universiti Malaysia Terengganu. With a robust skill set that includes Business Development, Business Operations, Business Process Improvement, Conflict Management, Critical Thinking and more. Hashim Ghafar has 3 emails on RocketReach.
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