Harvey Griffith Email
Head of Membership Operations @ Institute of Sustainability and Environmental Professionals (ISEP)
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Harvey Griffith Work
- Head of Membership Operations @ (March 2022 - Present)
- Head of Membership Operations at ISEP @ (March 2022 - Present)
- Customer Service Manager @ (September 2020 - February 2022)
- Senior Contact Centre Manager @ (October 2017 - March 2020)
- Head Of Customer Service and Sales Support @ (June 2015 - September 2017)
- Head of Business Banking Contact Centres @ (June 2010 - May 2015)
- Head of Retail Contact Centres @ (March 2007 - May 2010)
- Head of Contact Centre @ (January 2000 - February 2007)
- Customer Service Director @ (May 1996 - December 1999)
- Call Centre Manager @ Transax Financial Services Ltd (April 1995 - June 1996)
Harvey Griffith Education
- The University of Sheffield
Bachelor of Arts (BA) (Archaeology and Prehistory)
1986-1989 - King Edward VI Birmingham
A-Level (Classics and Classical Languages, Literatures, and Linguistics)
1981-1986
Harvey Griffith Skills
- Call Centers
- Contact Centers
- Service Delivery
- Customer Service
- Retail Banking
- Outsourcing Management
- Financial Services
- Customer Experience
- Business Analysis
- Team Leadership
- Performance Management
- Stakeholder Management
- Banking
- Strategy
- Project Delivery
- Risk Management
- Business Process Improvement
- Team Management
- Leadership
- Outsourcing
- Talent Management
- Change Management
- Resource Management
- Cost Management
- Budget Management
- KPI Dashboards
- Capacity Planning
- Complaint Management
- Sales Management
- Project Management
- Marketing
Harvey Griffith Summary
- Harvey Griffith, is currently a Head of Membership Operations at IEMA. Harvey Griffith brings experience from previous roles at Institute of Sustainability and Environmental Professionals (ISEP), Airband Community Internet, Al Rayan Bank and Yell. Harvey Griffith holds a 1986 - 1989 Bachelor of Arts (BA) in Archaeology and Prehistory @ The University of Sheffield. With a robust skill set that includes Call Centers, Contact Centers, Service Delivery, Customer Service, Retail Banking and more. Harvey Griffith has 1 emails on RocketReach.
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