Harsh Bansal Email

Director, Technical Support and Platform Engineering @ HiveMQ

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Harsh Bansal Location

Munich, BY, DE

Harsh Bansal Work

Director, Technical Support and Platform Engineering @ (September 2026 - Present)
Director, Global Technical Support @ (January 2026 - September 2026)
Global Head of Support @ (April 2025 - December 2025)
Senior Technical Support Manager @ (October 2023 - March 2025)
Technical Support Manager @ (July 2022 - September 2023)
Technical Support Manager @ (January 2021 - July 2022)
Staff Technical Support Engineer (Team Lead) @ (January 2020 - December 2020)
Senior Technical Support Engineer @ (June 2018 - December 2019)
Technical Support Engineer @ (July 2017 - May 2018)
Product Support Engineer @ (November 2016 - June 2017)
Data Analyst @ (June 2016 - October 2016)
Software Support Analyst (SAP Basis) @ (April 2015 - February 2016)
Software Support Associate @ (December 2013 - March 2015)
Software Developer @ (July 2013 - September 2013)

Harsh Bansal Education

Dr. A.P.J. Abdul Kalam Technical University
Bachelor of Technology (B.Tech.)
2009-2013
St. Marys School
Indian School Certificate (ISC)
2006-2008

Harsh Bansal Skills

AI Agents
AI Strategy
AI-Driven Support Automation
ASP.NET
Administration
Agile Methodologies
Agile Project Management
Amazon Web Services (AWS)
Artificial Intelligence (AI)
Atlassian Suite
Budget Management
Change Management
Claude Code
Confluence
Continuous Integration and Continuous Delivery (CI/CD)
Conversational AI
Cost-to-Serve Optimization
Cross-Functional Leadership
Customer Engagement
Customer Experience
Customer Onboarding & Lifecycle Management
Customer Retention & Loyalty
Customer Satisfaction
Customer Success
Customer Success Strategic Management
Customer Support
Datadog
Discourse
EasyBI
Engineering Management
Escalations Management
Executive Business Reviews (EBR/QBR)
Freshdesk
Generative AI
Git
Glean AI
Global Support Strategy
Global Talent Acquisition
Gong
Google BigQuery
Google Cloud Platform (GCP)
Google Gemini
Google Workspace
Grafana
HubSpot
IT Service Management
ITIL
Incident Management
Inkeep AI
Intelligent Automation
Internet of Things (IoT)
Java
Jira
Jira Service Management
Kanban
Knowledge Management
Knowledge-Centered Service (KCS)
Kubernetes
Leadership
MQTT
Microsoft Azure
Microsoft Excel
Microsoft Office
OLA Frameworks
Operations Management
Operations Process Improvement
Opsgenie
Order Management
Organizational Design
PHP
PagerDuty
People Management
Postman API
Project Management
Python (Programming Language)
Representational State Transfer (REST)
SAP Basis Administration
SQL
Scrum
Self-Service Enablement
Service Delivery
ServiceNow
SharePoint
Software as a Service (SaaS)
Splunk
Stakeholder Management
Strategic Planning
Support Analytics & KPI Management
Support Management
Support Operating Model Design
Support Operations
Team Leadership
Technical Account Management
Technical Support
Vendor Management
Visual Basic for Applications (VBA)
Workforce Scaling
Zapier
Zendesk
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Harsh Bansal Summary

Harsh Bansal, based in Munich, BY, DE, is currently a Director, Technical Support and Platform Engineering at HiveMQ. Harsh Bansal brings experience from previous roles at HiveMQ. Harsh Bansal holds a 2009 - 2013 Bachelor of Technology (B.Tech.) @ Dr. A.P.J. Abdul Kalam Technical University. With a robust skill set that includes AI Agents, AI Strategy, AI-Driven Support Automation, ASP.NET, Administration and more. Harsh Bansal has 2 emails on RocketReach.