Harold Vance Email & Phone Number
Principal Cloud Solutions Architect – D365 CCAI, AI Business Solutions @ Microsoft
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Harold Vance Location
- Dallas, TX, US
Harold Vance Work
- Principal Cloud Solutions Architect – D365 CCAI, AI Business Solutions @ (February 2024 - Present)
- Director, Customer Success @ (March 2022 - January 2024)
- Sr Principal Customer Success @ (January 2020 - March 2022)
- Global Director Customer Success @ (March 2019 - October 2019)
- Director Customer Success @ (August 2018 - March 2019)
- Global Director, Customer Success @ TeleStax (August 2017 - May 2018)
- SEM, Global Customer Delivery, WW Spark API Sales and GTM Lead @ Cisco (Acquired Tropo/Voxeo Labs) (June 2013 - July 2017)
- Senior Project Manager @ (October 2012 - May 2013)
- Owner @ Vance Business Consulting (February 2012 - October 2012)
- Director of Client Engagements @ (February 2011 - February 2012)
- Engagement Manager and Client Services Director @ (February 2008 - February 2011)
- Strategic Program Manager @ (January 1998 - February 2008)
- Executive Director @ (July 2001 - March 2005)
- Director Information Systems, Call Center @ (January 1999 - June 2001)
- Strategic Partner Analyst @ (July 1998 - June 1999)
- Call Center Manager @ (January 1998 - July 1998)
- Owner @ HLVAdvisors (March 2005 - January 2006)
- Senior Associate II @ Cambridge Technology Partners (January 1997 - January 1998)
- IT Help Center Manager @ Hoerscht Celanese (January 1997 - January 1997)
- Program Manager @ Stream International (Formerly Corporate Software) (January 1993 - January 1997)
- Group Manager @ Stream International (Formerly Corporate Software) (January 1993 - January 1995)
- Owner @ (September 1979 - March 1993)
- Scientist @ Core Laboratory (January 1989 - January 1993)
Harold Vance Education
- Brookhaven College
Associates (Math, Science, English)
1990-1992 - Lawndale High School
High School Diploma
1979-1980
Harold Vance Skills
- AI Agents
- AI Software Development
- Account Management
- Analytics
- Artificial Intelligence (AI)
- BPO
- Business Analysis
- Business Development
- Business Intelligence
- Business Process Improvement
- Business Strategy
- CRM
- Call Center
- Change Management
- Cloud Computing
- Consulting
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Enterprise Software
- Financial Services
- IVR
- Integration
- Management Consulting
- Mobile Technology
- New Business Development
- Operations Management
- Outsourcing
- PaaS
- Pre-sales
- Process Automation
- Process Improvement
- Professional Services
- Program Management
- Project Management
- Sales
- Salesforce.com
- Service Delivery
- Speech Analytics
- Speech Technology
- Start-ups
- Strategic Partnerships
- Strategic Planning
- Strategic Sales
- Strategy
- Team Building
- Team Leadership
- Technical Support
- Telecommunications
- Training
- Vendor Management
- VoIP
- Voice over IP (VoIP)
- Workforce Management
- Microsoft Excel
- Pre Sales
- Business Continuity
- Business Continuity Planning
- Communications
- Microsoft Dynamics
- Microsoft Office
- Business Process
- Start Ups
- Customer Relationship Management
- Voice Over Ip Voip
- Leadership
- Network Engineering
- Voice Over Ip
Harold Vance Summary
- Harold Vance, based in Dallas, TX, US, is currently a Principal Cloud Solutions Architect – D365 CCAI, AI Business Solutions at Microsoft. Harold Vance brings experience from previous roles at Microsoft, Nuance Communications, VoIP Innovations and SignalWire. Harold Vance holds a 1990 - 1992 Associates in Math, Science, English @ Brookhaven College. With a robust skill set that includes AI Agents, AI Software Development, Account Management, Analytics, Artificial Intelligence (AI) and more. Harold Vance has 1 emails and 1 mobile phone numbers on RocketReach.
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